(19)

(11)

EP 1 272 945 A2

(12)

(88) Date of publication A3: 29.08.2002 (43) Date of publication: 08.01.2003 Bulletin 2003/02 (21) Application number: 01927029.7 (22) Date of filing: 13.04.2001

(51) International Patent Classification (IPC)7: G06F 17/30, G06F 9/46 (86) International application number: PCT/US0112/270 (87) International publication number: WO 0108/0092 (25.10.2001 Gazette 2001/43)

(84) Designated Contracting States: AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR Designated Extension States: AL LT LV MK RO SI (30) Priority: 13.04.2000 US 548925 13.04.2000 US 549237 13.04.2000 US 549086 (71) Applicant: Accenture LLP Palo Alto, CA 94304 (US)	(72) Inventors: CARLEY, Kevin, W. Atlanta, GA 30318 (US) HARRINGTON, Lisa, Marie Denver, CO 80224 (US) DIKEMAN, Jennifer Atlanta, GA 30324 (US) MOODY, Megan Denver, CO 80211 (US) GREGORY, Mary Michelle Atlanta, GA 30324 (US) (74) Representative: Leson, Thomas Johannes Alois, Dipl.-Ing.  Tiedtke-Bühling-Kinne & Partner GbR,TBK-Patent,Bavariaring 4 80336 München 80336 München (DE)