METHOD AND SYSTEM FOR ASSISTING A TELEPHONE EXCHANGE OPERATOR - Patent 1325614

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EP 1 325 614 A1

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(43)	Date of publication:
	09.07.2003 Bulletin 2003/28

(21)	Application number: 01958131.3

(22)	Date of filing: 10.08.2001

(51)	International Patent Classification (IPC)⁷: H04M 3/46, H04Q 3/00

(86)	International application number:
	PCT/FI0100/708

(87)	International publication number:
	WO 0201/9675 (07.03.2002 Gazette 2002/10)

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR
	Designated Extension States:
	AL LT LV MK RO SI

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Priority:

22.08.2000 FI 20001856

(71)	Applicant: Elisa Communications OYJ
	00130 Helsinki (FI)

(72)	Inventor:
	ISOTALO, Lauri FIN-00830 Helsinki (FI)

(74)	Representative: Tiilikainen, Jarkko Tapio et al
	Seppo Laine OyItämerenkatu 3 B 00180 Helsinki 00180 Helsinki (FI)

(54)	METHOD AND SYSTEM FOR ASSISTING A TELEPHONE EXCHANGE OPERATOR