Dynamically updated qos parameterization according to expected business revenue

(19)

(11)

EP 1 335 572 A3

(12)	EUROPEAN PATENT APPLICATION

(88)	Date of publication A3:
	19.10.2005 Bulletin 2005/42

(43)	Date of publication A2:
	13.08.2003 Bulletin 2003/33

(21)	Application number: 03002277.6

(22)	Date of filing: 01.02.2003

(51)	International Patent Classification (IPC)⁷: H04M 3/51, H04L 12/56

(84)	Designated Contracting States:
	AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LI LU MC NL PT SE SI SK TR
	Designated Extension States:
	AL LT LV MK RO

(30)

Priority:

08.02.2002 US 71465

(71)	Applicant: Genesys Telecommunications Laboratories, Inc.
	Daly City, CA 94014 (US)

(72)	Inventor:
	Philonenko, Laurent San Fransisco, CA 94123 (US)

(74)	Representative: Dreiss, Fuhlendorf, Steimle & Becker
	Patentanwälte, Postfach 10 37 62 70032 Stuttgart 70032 Stuttgart (DE)

(54)	Dynamically updated qos parameterization according to expected business revenue

(57) A quality of service implementation system is disclosed for client/agent communication sessions based on expectation of benefit to the session host. The system includes a control node for receiving a session request (500) and for soliciting client data associated with the request (501), a data storage system for storing client data, a processor for comparing solicited client data to stored client data (502) and for determining a quality of service option from more than one available option (503), and an option execution module for executing the selected quality of service option for application to the session (504). In a preferred embodiment, upon receiving a session request at the control node, the control node solicits data from the request and accesses the data storage system to compare the solicited data with data stored therein. A quality of service level is selected and implemented for each granted according to data comparison results.

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