(19)
(11) EP 1 410 262 A1

(12)

(43) Date of publication:
21.04.2004 Bulletin 2004/17

(21) Application number: 02751593.1

(22) Date of filing: 18.07.2002
(51) International Patent Classification (IPC)7: G06F 17/30, G06F 17/60, G06F 7/00
(86) International application number:
PCT/IL2002/000593
(87) International publication number:
WO 2003/009175 (30.01.2003 Gazette 2003/05)
(84) Designated Contracting States:
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LI LU MC NL PT SE SK TR
Designated Extension States:
AL LT LV MK RO SI

(30) Priority: 19.07.2001 US 306142 P
24.01.2002 US 350345 P

(71) Applicant: Nice Systems Ltd.
43107 Ra'anana (IL)

(72) Inventors:
  • FREEDMAN, Ilan
    49726 Petach Tiqwa (IL)
  • MEIDAV, Yifat
    43339 Ra'anana (IL)
  • FALIK, Talia
    44418 Kfar Sava (IL)
  • PEREG, Oren
    43434 Ra'anana (IL)
  • WASERBLAT, Moshe
    71700 Modein (IL)
  • AHARONI, Gili
    47208 amat Hasharon (IL)
  • DOLEV, Yair
    45858 Matan (IL)
  • BAR, Eytan
    40500 Even Yehuda (IL)
  • ARUSSY, Lior
    Livingston, NJ 7039 (US)
  • SHERMISTER, Shai
    43728 Ra'anana (IL)

(74) Representative: Robson, Aidan John 
Reddie & Grose16 Theobalds Road
London WC1X 8PL
London WC1X 8PL (GB)

   


(54) METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT