(19)

(11)

EP 1 423 769 A2

(12)

(88) Date of publication A3: 30.10.2003 (43) Date of publication: 02.06.2004 Bulletin 2004/23 (21) Application number: 02759393.8 (22) Date of filing: 15.08.2002

(51) International Patent Classification (IPC)7: G06F 1/00 (86) International application number: PCT/US2002/026251 (87) International publication number: WO 2003/017059 (27.02.2003 Gazette 2003/09)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LI LU MC NL PT SE SK TR Designated Extension States: AL LT LV MK RO SI (30) Priority: 17.08.2001 US 932217 17.08.2001 US 932344 17.08.2001 US 932346 17.08.2001 US 932345 (71) Applicant: Interactive Sapience Corp. Saratoga, CA 95070 (US)	(72) Inventors: TINSLEY, David Campbell, CA 95008 (US) PATTON II, Frederick, Joseph San Jose, CA 95121 (US) (74) Representative: Carter, Stephen John et al OLSWANG90 High Holborn London WC1V 6XX London WC1V 6XX (GB)