(19)
(11) EP 1 446 725 A1

(12)

(43) Date of publication:
18.08.2004 Bulletin 2004/34

(21) Application number: 01964013.5

(22) Date of filing: 14.08.2001
(51) International Patent Classification (IPC)7: G06F 15/173
(86) International application number:
PCT/US2001/025476
(87) International publication number:
WO 2004/038596 (06.05.2004 Gazette 2004/19)
(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR

(30) Priority: 14.08.2000 US 638274
02.03.2001 US 798226
09.07.2001 US 902069

(71) Applicant: Telephony Work, Inc.
La Jolla, CA 92037 (US)

(72) Inventors:
  • BORODOW, Eli, Ben
    La Jolla, CA 92037 (US)
  • EZERZER, Ran
    San Diego, CA 92122 (US)
  • MARGULIES, Edwin, Kenneth
    Las Vegas, NV 89117 (US)

(74) Representative: Kühn, Armin 
Viering, Jentschura & PartnerPatent- und RechtsanwälteSteinsdorfstrasse 6
80538 München
80538 München (DE)

   


(54) CALL CENTER ADMINISTRATION MANAGER WITH RULES-BASED ROUTING PRIORITIZATION