FIELD OF THE INVENTION
[0001] The present invention relates to the field of document processing systems, and, more
particularly, to document processing device interfaces and related methods.
BACKGROUND OF THE INVENTION
[0002] Photocopiers continue to advance in terms of the functionality and flexibility they
provide. For example, rather than being stand alone machines as they once were, many
copy machines now have digital processing capabilities and network interfaces which
allow them to be connected to a computer network. This provides a variety of advantages.
Once such advantage is that the copiers may be used as multi-function devices (MFDs)
not only for performing traditional photocopying, but also for printing documents
generated by computers connected to the network. In the same way, such copiers may
also be connected to fax modems for printing faxes.
[0003] Moreover, where copiers are connected to a computer network, it becomes possible
to collect status and usage information from the computers remotely via a network
server or other network terminal. By way of example, one protocol which may be used
to monitor and manage copiers is the simple network management protocol (SNMP). An
SNMP application running on a server, for example, may use standard (or customized)
SNMP queries to poll a copier for certain information such as a current copy count,
copier type, status, etc., which may then be used for generating reports or determining
which machines may require servicing, for example.
[0004] Another particularly advantageous aspect of having networked copiers or multi-function
devices is the ability to monitor and account for the usage of such devices. By way
of example, Off-The-Glass is a software product from Pharos Systems International,
Inc., assignee of the present application, which enables standalone copiers and multi-function
devices to be integrated with a network through a network terminal device. This integration
enables organizations to authenticate, cost, charge and report on all copying and
printing across the enterprise.
[0005] Despite their many advantages, there are certain challenges to implementing copiers
and/or multi-function devices in a network environment. One such challenge is that
printer and copier manufacturers use a variety of different protocols and interfaces
for their respective devices. If fact, some manufactures use different interfaces
and protocols across their own product line.
[0006] As a result, in a large network environment with copiers from numerous manufacturers,
it can be cumbersome to interface all of these devices to the network. That is, different
interface devices will be required for connecting the various types of copiers/MFDs
to the network, which in turn may require numerous device drivers to be installed
and maintained on the server. Moreover, while centralized SNMP applications may be
able to gather certain limited information from the copiers/MFDs in the network, obtaining
more sophisticated accounting or diagnostic information for numerous types of copiers/MFDs
across a network may be difficult based upon the lack of uniformity in protocols.
[0007] Certain approaches have been taken to address the dissimilarities between the various
copier device protocols. By way of example,
U.S. Patent No. 5,333,286 to Weinberger et al. discloses a system for automatically and remotely monitoring the operational status
of, and initiating operational commands in, one or more copy machines. Each copy machine
has a copier computer therein for determining copier status and controlling operation
of the copy machine. The system utilizes a scanner to respectively monitor the copiers
which can poll each of the copiers at a uniform rate or, when requested by the user
at the central location, vary the poll rate. Furthermore, to accommodate for different
copier types, a translator is used to provide a uniform interface between the copier
and a central data collection point. In particular, the system allows operation of
the copier from the remote location for the diagnosis and correction of detected status
problems.
[0008] Even though the interface circuitry or translators of such a system provide a uniform
interface to the central data collection point, each of these devices will still need
to interface with a particular copier type. Accordingly, each of these translators
may require individual configuration, or respective types of translators may need
to be created for the different copiers being used. Moreover, while the above approach
does allow for remote diagnosis of device faults, its capabilities for collecting
job attribute information are limited.
[0009] A conventional network board (NEB) for use in network devices, such as printers,
scanners, fax machines, copiers, etc., which have a plurality of different connectors,
such as a coaxial (BNC) connector and an RJ-45 connector is disclosed in
EP-A-0 710 912 on which the preamble of claim 1 is based.
This NEB automatically detects which of the connectors is connected to the network,
and selects that connector for network communications.
[0010] U.S. Published Patent Application No. 2002/026546 discloses a system including a printer or copying machine which operates according
to several different functional and operational modes, and a host computer which sends
a print or copy order to the printer or copying machine. The order may include the
number of copies to be made, the time of printing or copying, and an operational mode,
such as size of copy, two-sided copying, collating, stapling, etc. Further, an accounting
means calculates charges based on the order before it is carried out by the printer
or copying machine, and transmits those charges to the host computer.
SUMMARY OF THE INVENTION
[0012] In view of the foregoing background, it is therefore an object of the present invention
to provide a document processing system which provides for more ready interconnection
of document processing devices to a network and related methods.
[0013] This and other objects, features, and advantages in accordance with the present invention
are provided by a document processing system including a document processing device
of a given device type from among a plurality of different document processing device
types each using a different communications protocol (e.g., a copier), a host (e.g.,
a computer server), and a multi-device compatible interface for enabling operation
of the host and the document processing device. The present invention is characterised
by the multi-device compatible interface determining, based upon connection with said
document processing device, a respective set of signals associated with the respective
communication protocol of the given document processing device to be used when communicating
with said document processing device, said multi-device compatible interface generating
job accounting data based upon jobs performed by said document processing device.
[0014] Accordingly, the multi-device compatible interface may advantageously be used with
numerous types of document processing devices despite the differences in their various
protocols, connector types, etc.
[0015] More particularly, an adapter may also be included for connecting the multi-compatible
interface device to the document processing device. The adapter may include an identification
circuit for identifying the set of signals to be used with the document processing
device upon being connected to the multi-device compatible interface. For example,
the adapter may include a cable assembly with the appropriate connector for the type
of port on the document processing device, and the identification circuit may be an
integrated circuit carried by the cable assembly.
[0016] Alternately, the multi-device compatible interface may determine the set of signals
to use with the document processing device based upon a protocol used by the document
processing device. By way of example, the multi-device compatible interface may look
to a particular timing of the protocol which is unique to a given document processing
device type. Another protocol attribute may be the signal levels used by the document
processing device. In particular, the particular signal levels used by the document
processing device may be compared with a plurality of signal level patterns or "fingerprints"
for known device types to determine the signal set appropriate for the document processing
device.
[0017] Additionally, the document processing device may include a communications port, and
the multi-device compatible interface may be connected to the communications port.
Further, the multi-device compatible interface may advantageously determine the set
of signals to use with the document processing device based upon a configuration of
the communications port, e.g., by the number or configuration of pins/contacts of
the communications port, etc.
[0018] The multi-device compatible interface may also compare at least one signal generated
by the document processing device with at least one threshold to detect a fault condition
off the document processing device based thereon. By way off example, the multi-device
compatible interface may monitor a signal used for setting the darkness of a job to
determine owhether selected levels are repeatedly above a normal darkness threshold,
which may indicate that the document processing device has a toner throughput problem.
[0019] The multi-device compatible interface may also advantageously generate job accounting
data based upon jobs performed by the document processing device. For example, the
job accounting data may include such information as a number of pages processed, page
sorting, paper size, stapling, binding, double-sided processing, color processing,
etc. In addition, the document processing system may also include a personal area
network (PAN) device for collecting the job accounting data from the multi-device
compatible interface. This may be particularly useful when the host is not otherwise
available and the multi-device compatible interface cannot transmit this data directly
to the host, for example
[0020] Furthermore, the multi-device communication interface may generate simple network
management protocol (SNMP) data for the host. Moreover, the multi-device compatible
interface may include a wired network port and a wireless network port for communications
with the host, and the multi-device compatible interface may determine which of the
wired and wireless network ports is available for communicating with the host and
uses the available port thereafter.
[0021] Another advantageous aspect of the invention is for a multi-device compatible interface
for enabling operation of a host and a document processing device from among a plurality
of different possible document processing devices, such as the one described briefly
above. More particularly, the multi-device compatible interface may include an interface
connector to be connected to the document processing device, and a microprocessor
connected to the interface connector for determining the set of signals to use with
the document processing device upon being connected therewith, and thereafter using
the determined set of signals.
[0022] A method aspect of the invention is for enabling operation of a host and a document
processing device from among a plurality of different possible document processing
device types, each type having a respective set of signals associated therewith. The
method includes connecting a multi-device compatible interface between the host and
the document processing device, determining the respective set of signals associated
with the given document processing device to use with the document processing device
using the multi-device compatible interface upon connection with the document processing
device and using the determined set of signals for operation of the host and document
processing device thereafter. The method is characterised by tracking and monitoring
job information and generating job accounting data based upon jobs performed by said
document processing device using the multi-device compatible interface.
BRIEF DESCRIPTION OF THE DRAWINGS
[0023] FIG. 1 is a schematic block diagram of a document processing system in accordance
with the present invention.
[0024] FIG. 2 is schematic block diagram illustrating the multi-device compatible interface
and document processing device of the document processing system of FIG. 1 in further
detail.
[0025] FIG. 3 is a schematic block diagram of the multi-device compatible interface of the
document processing system of FIG. 1 illustrating the use of expansion cards therewith.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
[0026] The present invention will now be described more fully hereinafter with reference
to the accompanying drawings, in which preferred embodiments of the invention are
shown. This invention may, however, be embodied in many different forms and should
not be construed as limited to the embodiments set forth herein. Rather, these embodiments
are provided so that this disclosure will be thorough and complete, and will fully
convey the scope of the invention to those skilled in the art. Like numbers refer
to like elements throughout.
[0027] Prior to describing the present invention in further detail, it will first be helpful
to define various terms that will be used throughout the following discussion. For
example, "document processing device" includes any device that produces photocopies
or reproductions or transfers information from one media to another, such as photocopiers,
printers, fax machines, scanners, multi-function devices (MFDS) which perform more
than one at these functions, etc. A "personnel area network" (PAN) is a memory device
which may be periodically carried by a person between equipment to transfer data,
as will be appreciated by those skilled in the art.
[0028] Furthermore, a "token" is a device suitable for being carried by a user that is able
to store user profiles, job quantities, and tracking or project codes, for example.
A hand-held computer may also be used as a token. Tokens may be used to allow a user
or users access to the copier or network database system (e.g., a server database),
to provide profiling information (e.g., user preferences) to the copier, to gather
profiling information for use by a backend database system, or to transfer setup information
to the multi-device compatible interface. Tokens may also be simultaneously used as
a PAN memory device. "Tracking" refers to the recording off information which may
trigger an action or activity, i.e., the information may cause execution at a rule
directive.
[0029] A "backend database" refers to a database and reporting system which may be implemented
on a host or network server for storing tracked data, users, projects, decision tables,
etc. An exemplary backend database system is implemented in the Uniprint and Corporate
software applications from Pharos International, Inc., assignee of the present application.
Additionally, an "expansion port" refers to a hardware port to which any number of
hardware devices may be linked, such as card readers, Bluetooth or 802.11 devices,
etc. "Sensors" refers to electrical signal monitors that may be placed at various
places inside the document processing device to determine what it is doing.
[0030] A "fax line observation device" (FLOD) can listen in to a fax "conversation" and
read the phone number, company name, and other details which are normally printed
at the top of a fax, for example. A "foreign device interface" (FDI) is a port on
most copiers which outputs one count each time a copy is made, and has an input allowing
the copier to be enabled or disabled. Other features are sometimes available via FDI
ports as well.
[0031] "Status observation by active keyword searching" (SOAKS) is used to obtain information
from a document processing device's diagnostic port, status data port, or network
port. The data stream is searched for known patterns (data sequences). When found,
these patterns cause a predetermined action. For example, this action may set a flag
indicating the copier's new status. Known patterns may be updated at any time to add
or remove patterns. The purpose of SOAKS is to detect status from a data stream involving
an unknown protocol without having to support the protocol, but merely update a set
of patterns, as will be discussed further below.
[0032] "Simple network management protocol" (SNMP) is a protocol known in the art to monitor
and manage devices such as a copier through an appropriate copier port (e.g., Ethernet
port). "Copier management protocol" (CMP) refers to a set of one or more protocols
used to obtain information from a copier or send information or instructions to a
copier. CMP may include SNMP, SOAKS, proprietary protocols, or a combination thereof.
CMP protocols may be used through any port available at the copier including proprietary
ports with diagnostic or meter-reading capability.
[0033] "Display observation technology" (DOT) is used to obtain information from the display
of a document processing device (e.g., a copier display). The display data is intercepted,
and optical character and symbol recognition may be used on the data together with
a list of known text or symbol sequences (strings). These sequences can reveal information
about what the copier is doing (e.g., faults, paper sizes, etc.), as will be discussed
further below.
[0034] Additionally, "downloadable code" refers to a mechanism by which all or part of the
system's firmware may be updated remotely from a central source (e.g., a server) over
a network. Similarly, "download third party code" refers to a mechanism by which all
or part of the document processing device's code may be updated remotely from a central
source, according to the make and model of copier.
[0035] Referring now to FIG. 1, a document processing system in accordance with the present
invention illustratively includes a document processing device
11 and a host
12. By way of example, the host
12 may be a computer server, and the host
12 and document processing device
11 are preferably connected together in a computer network, such as a local area network
(LAN). Such a network may include other document processing devices connected to the
host
12 as well, in addition to computer workstations (e.g., PCs, etc.) for sending print
jobs to the document processing devices, as will be appreciated by those skilled in
the art.
[0036] In accordance with the invention, the document processing system also includes a
multi-device compatible interface
13 illustratively connected between the document processing device
11 and the host
12. The multi-device compatible interface
13 is for enabling operation of the host and the document processing device
11 from among a plurality of different possible document processing devices. The multi-device
compatible interface
13 may advantageously be used with numerous copier types/protocols because it determines
the particular set of signals to use with the document processing device upon being
connected therewith. Thereafter, the multi-device compatible interface
13 uses the determined set of signals.
[0037] More particularly, a variety of different types of copiers are produced by several
manufacturers. Not only do the various connectors and communication protocols for
these various copiers vary widely from one manufacturer to the next, but they may
also vary among a single manufacturer's own copiers. Thus, to connect a number of
different types of copiers to a network would ordinarily require a separate interface
device for each copier type. That is, each interface device may not only require the
appropriate connections for the given ports on a specific copier, but it would also
need to operate in accordance with the particular set of signals defined by the manufacturer
for the copier.
[0038] The way in which the multi-device compatible interface
13 determines the set of signals to use with the document processing device
11 will now be described with reference to FIG. 2. As illustratively shown, the multi-device
compatible interface
13 includes an interface connector
20 which includes the requisite ports and interface circuitry for interfacing with the
document processing device
11, as will be appreciated by those of skill in the art. The multi-device compatible
interface
13 further includes a microprocessor
21 connected to the interface connector
20 for performing various functions which will be described further below.
[0039] In accordance with one embodiment, the document processing system
10 further includes an adapter for connecting the multi-device compatible interface
13 to the document processing device
11. In the illustrated example, the adapter includes a cable assembly
20 and an identification circuit
21 carried by the cable assembly. The adapter may be connected between FDI ports
24, 25 of the multi-device compatible interface
13 and document processing device
11, respectively, for example, as illustratively shown.
[0040] The multi-device compatible interface
13 and document processing device
11 may also include one or more of respective LAN (e.g., Ethernet) ports
26, 27, parallel ports
28, 29, serial ports
30, 31, DOT ports
32, 33, and/or sensor ports
34, 35, as will be appreciated by those of skill in the art. In some embodiments, the adapter
may be used for connecting respective pairs of these ports instead of the FDI ports
24, 25.
[0041] The integrated circuit
21 may be an integrated circuit, for example, which includes memory (not shown) for
storing data identifying the type of document processing device
11 the multi-device compatible interface
13 is being connected to. Of course, other suitable identification circuits may also
be used, as will be appreciated by those skilled in the art. During installation of
the multi-device compatible interface
13, the appropriate cable will be selected for the document processing device
11 depending on its manufacturer and FDI port
25 type, for example.
[0042] Once plugged into the multi-device compatible interface
13, the multi-device compatible interface
13 identifies the set of signals to be used with the document processing device
11 based upon the information previously stored in the identification circuit. Thus,
in accordance with this embodiment, only the adapter need be customized for the given
document processing device
11, while the multi-device compatible interface
13 may advantageously be used with numerous types of document processing devices.
[0043] In accordance with another advantageous embodiment of the invention, the multi-device
compatible interface
13 may determine the set of signals to use with the document processing device
11 based upon a particular protocol used by the document processing device. That is,
the given communications protocol used by the particular document processing device
11 will necessarily have certain distinctive characteristics that can be used to identify
the protocol. By way of example, one such characteristic is the cable/plug combinations
or connector configurations (e.g., number or arrangement of pins/contacts) required
to connect to the document processing device
11.
[0044] Furthermore, the multi-device compatible interface
13 may look to a particular timing of the protocol which is unique to the document processing
device
11 type. Another protocol attribute may be the signal levels used by the document processing
device
11. In particular, the particular signal levels used by the document processing device
may be compared with a plurality of signal level patterns or "fingerprints" for known
device types to determine the signal set appropriate for the document processing device
11. Of course, it should be noted that the connection between the multi-device compatible
interface
13 and the document processing device
11 could take many forms, such as a fiber-optic link, wireless radio-frequency (RF)
link, infrared (IR) link, or other suitable communications link, for example.
[0045] These signal level patterns could be downloaded to the multi-device compatible interface
13 prior to installation, or when the multi-device compatible interface is connected
to the host
12. If CMP is implemented in the document processing device
11, the multi-device compatible interface
13 may potentially use CMP commands in some embodiments to determine the requisite signal
set as well, as will be appreciated by those of skill in the art.
[0046] Moreover, the multi-device compatible interface 13 also illustratively includes a
wired (e.g., metal, fiber-optic, etc.) network port
36 (e.g., an Ethernet port) and a wireless (e.g., RF, IR, etc.) network port
37 for communications with the host. By way of example, the wireless port
37 may be used for facilitating wireless communications in accordance with the Bluetooth
or 802.11 wireless network protocols, for example, and the multi-device compatible
interface
13 may include (or be connected to) additional circuitry as necessary for the given
wireless protocol used (e.g., transceiver, antenna, etc.).
[0047] The multi-device compatible interface
13 preferably determines which of the wired and wireless network ports is available
for communicating with the host
12 and uses the available port thereafter. That is, the multi-device compatible interface
13 may automatically detect which network path is being used for the particular installation.
By way of example, in the case of a wired Ethernet connection (e.g., TCP/IP), a set
of host IP address/port combinations may be used which the host
12 will respond to. For a wireless network connection, a simple broadcast message may
be built in to the multi-device compatible interface
13 so that it can be located by the host
12. Of course, it should be noted that both wired and wireless network connection need
not be used in every embodiment, or both may be used simultaneously, as will be discussed
further below.
[0048] It should also be noted that if multiple sockets are available for one plug, the
multi-device compatible interface
13 may auto-detect which socket it is plugged into in some embodiments. Moreover, if
this is impossible because a given copier, etc. has too many similar plugs, the multi-device
compatible interface
13 may act to prevent damage from occurring when plugged into the wrong place, such
as by powering down or other appropriate measure, etc., as will be appreciated by
those of skill in the art.
[0049] Another advantageous aspect of the invention is that the multi-device compatible
interface
13 may advantageously perform fault tracking, if desired. By way of example, the multi-device
compatible interface
13 may compare signals generated by the document processing device
11 with one or more thresholds to detect a fault condition of the document processing
device based thereon.
[0050] By way of example, the multi-device compatible interface
13 could monitor a signal used for setting the darkness of print/copy jobs to determine
whether selected levels are repeatedly above a normal darkness threshold, as this
would indicate that the document processing device has a toner throughput problem,
for example. Other faults may also be detected based upon extreme or unusual settings
gleaned from monitoring signals from the document processing device 1
1, as will be appreciated by those skilled in the art. This may be done using CMP, SOAKS,
and/or DOT, for example.
[0051] Moreover, as noted above, the interface connector
20 may also include one or more ports
34 for connecting to various sensors in the document processing device
11, such as sensors for a printing drum
39 and/or paper input trays
40, for example, as illustratively shown. The multi-device compatible interface
13 may thus detect and (optionally) log copier, printer or reproduction, etc. faults
gleaned from these sensors in this way as well.
[0052] By way of example, information which may be recorded regarding faults includes the
date/time the fault occurred and when it was corrected, the type of fault (e.g., out
of paper/toner, paper jam (and where the jam occurred), overheating, etc.), and whether
the fault was fixed by a user or serviceman. This could be determined by requiring
a serviceman to identify himself. The document processing device
11 may then enter a service mode where the serviceman may be able to make test copies.
[0053] In some embodiments, it may be desirable to count faulty copies in a separate category
from good copies so that user can be discounted for faulty copies. Faults may also
be tracked based upon other parameters. Other fault indicators may include users repeatedly
identifying themselves and then quitting without making copies (an unusual behavior),
by jobs which are rejected, by a FLOD
53 (FIG. 3) as jobs fail, etc.
[0054] In addition, in some embodiments it may also be desirable to detect faults (or other
attributes) by intercepting data (e.g., serial data) from a display
38 of the document processing device
11. This may be done, for example, using character recognition on graphical data, as
well as auto-detection of port pin-outs (even if device-dependent), baud rate, and
protocol, as will be appreciated by those skilled in the art. Remote detection and
addition of new symbols for symbol-recognition may also be performed in cooperation
with the host
12, for example.
[0055] In accordance with another advantageous aspect of the invention, the multi-device
compatible interface
13 may also track and monitor job information and generate job accounting data based
upon jobs performed by the document processing device. That is, all jobs performed
by the document processing device
11 may be tracked and monitored, which may include copies, reproductions, or creations
made from a captured image (e.g. scanning or photographing) or through the document
feeder. Print and fax jobs may also be tracked. In particular, fax job information
may be tracked whether incoming or outgoing, including the source and destination
phone numbers, company name, etc. Scanned jobs may also be tracked.
[0056] Depending upon the given type of job, the tracked information may include: the user
doing the job; the copier doing the job; the system doing the job (i.e., the equipment
type of the job's source, or the components involved in the job's distribution and
production); attributes of the document processing device
11 (e.g., geographic location, device identification (ID) and type); date/time of job;
number of pages, impressions or creations per document; number of copies of document;
copying attributes including whether sorting is on, which bin is sourcing the paper,
paper size, stapling/binding options, double-sided printing; origin of the job (copier
glass, incoming fax, or network print); destination of job (e.g., sorter for copying,
Ethernet for scanning, etc.); whether a copy, reproduction or creation has color;
the fraction of color production of the media coverage; and/or the fraction of black
and white coverage of the media covered.
[0057] The multi-device compatible interface
13 may log as much information as possible according to the following techniques. The
date/time may be logged according to a multi-device compatible interface
13 internal clock (not shown). This clock may include a battery backup for when a power
outage occurs while the network is down, for example. Moreover, the number of total
pages may be obtained: for copied pages made off the glass via the FDI or CMP; for
printed pages via a server print management program, such as Pharos Uniprint/Corporate;
and for faxed pages via a sensor, the FLOD
53, or CMP/DOT.
[0058] As briefly discussed above, DOT observation works by intercepting the data from the
wires attached to the display
38 (e.g., serial wires). Character/symbol recognition may be used if the data is graphical.
The data may then be searched for known, meaningful sequences (e.g., words). This
method may potentially be the most generic, reliable and easy-to-install way to find
faults and attributes. Of course, auto-detection of serial pin-out, baud rate and
protocol may also be used, as will be appreciated by those of skill in the art. Remote
detection and the addition of new symbols for symbol-recognition (used for copy attributes)
may also be included, as discussed above.
[0059] Information regarding scanned pages may be obtained from a sensor or CMP/DOT/SOAKS.
Similarly, the number of pages per document (or number of copies of document) may
be obtained from a sensor in the document feeder, or from the CMP/DOT/SOAKS. Copy
attributes (e.g., binding, stapling, duplex, etc.) may be obtained from sensors throughout
the copier, or from the CMP/DOT. The origin of the document (glass, fax, Ethernet,
printer port, etc.) may be obtained from CMP/DOT/SOAKS, from sensors throughout the
copier, and/or by a process of elimination.
[0060] Destination (fax, Ethernet, output tray, etc.) of the job may be obtained from the
CMP/DOT/SOAKS (may have limited info on fax and Ethernet destinations), from sensors
throughout the copier, and/or by a process of elimination. Various detection methods
may be used, such as using CMP to detect tray output, or the FLOD 53 can detect outgoing
faxes, phone number, company name, etc. If the source is not one of those noted above,
a standard firewall may be used in certain embodiments to determine its whereabouts,
for example, as will be appreciated by those skilled in the art.
[0061] It should be noted that the multi-device compatible interface
13 may advantageously operate where no pre-existing wired network is present. In such
case, the various reports/job accounting data discussed above may be collected via
the wireless port
37, for example, or by a hand-held data collection device, such as a PAN. The PAN may
communicate with the multi-device compatible interface
13 via an infra-red/Bluetooth expansion card
51 (FIG. 3), for example, or otherwise.
[0062] Of course, such a hand-held device may be used even if a wired network is present.
That is, when the host
12 is not otherwise available (due to server outage, etc.), the multi-device compatible
interface
13 will not be able to transmit this data directly to the host. In accordance with the
invention, the multi-device compatible interface
13 may operate in a standalone mode, during which it may interface with a PAN to allow
for continued data collection, as will be appreciated by those skilled in the art.
Of course, other data collection devices may also be used, such as handheld computers,
for example, or even "unintelligent" memory, as will be understood by those skilled
in the art.
[0063] By way of example, when no wired network is present or the host
12 is otherwise unavailable, a user or supervisor may carry a Bluetooth-enabled (or
other) memory device past all the copiers in a network or environment once a day or
so. The multi-device compatible interface
13 preferably detects the host
12 outage and switches to the standalone mode automatically based thereon. When in standalone
mode, the multi-device compatible interface
13 may perform one or more of the following features: all tracking, fault tracking,
and project tracking takes place as normal, and is stored for later collection; users
may be identified; tokens may be authenticated; and payment by smartcard or token
may be processed. Payment by credit card may be processed without immediate authentication,
but this may be undesirable as some cards may be invalid.
[0064] Other standalone mode features include: copier enabling/disabling; blocking of jobs
from unauthorized sources; rule based decisions may operate according to latest rule
table update, although rules requiring online information will preferably take their
default action; remotely upgrading copier features (upgradeable at next network link);
local, interactive debugging; integration with other software; adequate data collection
for full reporting features; smart local installation (e.g., using a laptop computer
attached to the multi-device compatible interface
13 at install to download drivers). Other features may be added before product release
or after release by a code download, for example.
[0065] Conversely, it may be advantageous to disable certain features when in the standalone
mode. By way of example, such features may include: payment by online account; payment
by debit card; print job forwarding; remotely upgrading copier features; remote, interactive
debugging; reporting of statistics which are normally available at the copier terminal
such as copy totals since last bill, etc.
[0066] The PAN device may be used to transfer data so that most features will operate in
the standalone mode, although they will have a time lag. To this end, tracked data
may be collected as normal, and stored in a transmission buffer (not shown) until
the next time the PAN device circulates, or a network link is restored. Remotely upgradeable
features (downloadable code, etc.) may work through the PAN as well, and data exchanges
with other network software may also be facilitated via the PAN device.
[0067] To address the problem of using credit cards during a standalone mode, credit cards
may be authenticated against a hot-list of invalid cards stored at the multi-device
compatible interface
13, for example, in some embodiments if desired. Also, rules may also be stored at the
multi-device compatible interface
13 defining criteria which are only available online. For example, a rule which only
allows over 100 copies if there is no high volume copier nearby may be set to allow
any amount of pages to be copied since it cannot determine whether a high volume copier
is nearby without network connectivity.
[0068] Smart installation of standalone devices may be performed using a laptop, etc. The
laptop may store device drivers and smart detection algorithms which would be transferred
over a network if one were available, as will be appreciated by those of skill in
the art.
[0069] It should be noted that the multi-device compatible interface
13 may advantageously be used with numerous types of networks as well. Data transfer
may be made secure from monitoring and tampering through encryption, etc., if desired,
as will be appreciated by those skilled in the art. Also, since the multi-device compatible
interface
13 is connected between the document processing device
11 and the host
12, it may perform the functionality of an Ethernet (or other) network hub, a data switch,
or router, as will be appreciated by those of skill in the art. The network used may
include a number of different kinds of radios and protocols, as well as wire or fiber
optic networks. Data compression may also be implemented in some network applications,
for example.
[0070] To work with slow networks, such as two-way-paging systems (9600 baud, 10 seconds
typical network lag, etc.), and expensive networks which are charged per byte, the
multi-device compatible interface
13 may provide the following features. For example, it may transfer data and commands
in their minimum state (e.g. binary format), maintain minimal code size so that downloads
are small, and/or perform minimal functionality so that downloads are infrequent.
[0071] It should also be noted that the multi-device compatible interface
13 is not only well suited for newer digital document processing devices, but it is
also particularly well suited for use with older analog machines as well, such as
analog copiers. That is, such copiers would normally not have the ability to be connected
to a network. However, the multi-device compatible interface
13 could be used with such analog copiers to provide an interface to a network, as will
be appreciated by those of skill in the art. More particularly, the multi-device compatible
interface
13 may respond to standard SNMP commands, and generate SNMP data for an SNMP control
application running on the host
12, for example.
[0072] Various other advantageous features of the multi-device compatible interface
13 will now be further described. One such feature is that the multi-device compatible
interface
13 may provide position tracking for its associated document processing device
11. For example, the multi-device compatible interface
13 may track the location of the document processing device
11 relative to building landmarks. It may also detect and track the global position
of the copier using the global positioning system (GPS), as will be appreciated by
those skilled in the art. Such position tracking will advantageously allow detection
of when the document processing device
11 is moved so that the location relative to building landmarks can be flagged as requiring
and update, or an alert may be raised.
[0073] The multi-device compatible interface
13 may also perform project tracking. That is, single or multiple-level project, financial,
department, tracking or other codes may be used to track jobs. Such codes may be entered
at a terminal connected to the multi-device compatible interface
13 or otherwise, such as by a token. By way of example, a level one code may choose
the department (a lawyer may use code seventeen for legal), and a level two code may
specify a client (e.g., use code 321 for client A). By way of example, Pharos Uniprint/Corporate
may manage setup and reporting of the codes.
[0074] The multi-device compatible interface
13 is able to track jobs without identifying the user. However, the user may be identified
or authenticated, if desired for a given application. The user's identity may be used
by the client for statistics, tracking, controlling, monitoring and/or billing purposes.
By way of example, this identity may be gained by several methods, such as: a simple
ID and PIN number; a barcode; a token or swipe card; or a biometric sensor like a
thumb-print reader.
[0075] Some of these identifiers (e.g., memory card) may require source authentication.
In other words, only certain people should be able to change the ID of a memory card.
This may be done by storing a public key digital signature on the memory card. The
digital signature may preferably be produced only by Pharos or other secure software
applications, where the private key is known to only the software. Once the user is
identified, his ID may be used in rule processing and logged against any job he performs.
Maintenance of user ID's, and putting them onto ID cards or devices may be handled
externally to the multi-device compatible interface
13.
[0076] In certain networks or environments, copiers may be organized into logical groups
of various levels. Users of one group may be restricted from using copiers in a different
group depending on use permissions or access rights, for example. Each user is assigned
a set of access levels. For example, a member of the executive group may have access
to any of the company copiers worldwide, and administrative group member may only
have access to local copiers, and a member of the apprentice group may only have permission
to do black and white copying.
[0077] By way of example, a copier lease authority may lease and service copiers for a library
and a city council. Using a combination of multiple level groups and access levels,
a group of copiers may be created for the library, and a separate group for the city
council. Each of these groups is marked to provide standard user access levels. A
higher-level service group may be created which includes all of the copiers in previous
groups. This group is marked to provide serviceman access. This will prevent library
users from using city council copiers. Neither may the city council use library copiers.
Yet, servicemen can use any of the copiers, and reporting of all the copiers may go
to a host at the copier lease authority.
[0078] Which users have what access to what groups of copiers may be handled by the backend
database. The backend database may determine which user has what access to a copier,
and send user/access information to the copier's interface device. In such case, the
multi-device compatible interface
13 is simply told which user ID has what access levels. By way of example, when a user
is identified, a request is sent over the network to the backend database system at
the host
12. The database system may look up the user's access levels and the copier's group to
determine what access the user has and send that information to the multi-device compatible
interface
13.
[0079] A cache of potentially thousands (or more) of users and their access levels may be
stored in each document processing device
11 (or multi-device compatible interface
13) for instant access. The cache may be updated whenever the access levels and grouping
table change in the database. The cache may be used exclusively in the event of network
outage and for standalone devices. Actions taken based on a user's access levels may
be implemented by use of the rule-based decision engine, as will be discussed further
below.
[0080] As briefly noted above, jobs may be tracked by tokens carried by the user. Tokens
may be programmed with user identification, user preferences (profiles), project codes,
and allowed quantities, for example. This programming may be done from a PC using
as follows. A hardware device may be used to connect the PC's serial port to the token.
Then, a PC application is used to run the hardware device and program the token. This
application may link to the backend database, for example.
[0081] By way of example, a user may have a token including his identity. Prior to copying,
he may get administration to enable his token for a specific job. Administration may
program his token with the appropriate project codes, and allow the user a maximum
quantity for that job. When the user performs the job, it may be tracked against those
project codes. When he reaches the maximum quantity, the copier may disallow further
copies until the token is refreshed.
[0082] A department may be given several limitless tokens, such as one for each project.
The appropriate token is used for the project, and jobs may be tracked against that
project's codes. Further, the token may retain copier settings for that project, e.g.,
default to A4 paper and choose photo quality. When a token is presented, the multi-device
compatible interface
13 may not require any further user ID or project information, for example.
[0083] Where payment is required for use of the document processing device
11, local payment at the document processing device may be implemented in accordance
with the present invention. Various payment methods may be used, such as online accounts,
third party online accounts, credit/debit cards, smartcard (or token), and/or cash.
Payment by online account may be made through Pharos Uniprint/Corporate or other suitable
applications, and debit card payment may be authenticated in real time. Credit card
payment may be authenticated online if possible. Otherwise the card may be checked
against a hot-list of invalid cards, as noted above. This list is preferably updated
as often as possible (e.g. every day). Further, smartcard and token payment may be
immediately deducted from the card/token by the card/token reader or writer.
[0084] Another important feature of the multi-device compatible interface
13 is its ability to disable or enable the copier, as noted above, which may be done
through the FDI or CMP, for example. This may be performed based upon on the user,
authorization details, the time of day, or any other rule. In some embodiments, specific
copier features may be enabled or disabled, as noted above.
[0085] As illustrated in FIG. 3, jobs may be printed to a wireless (e.g., infrared or Bluetooth)
hardware device (e.g., an expansion card)
51 attached to the multi-device compatible interface
13. These jobs are preferably received in a language appropriate to the document processing
device
11 (e.g., PCL or postscript). They may be routed to the document processing device
11 (e.g., via its Ethernet port) without changing the actual data (only the protocol
layer). This routing may work by the multi-device compatible interface
13 decoding the wireless protocol used to transmit the print job, and then encoding
the job in a TCP/IP protocol, or as required by a standard parallel printer port.
[0086] It should be noted that other types of hardware/expansion cards may also advantageously
be connected to the multi-device compatible interface 13 via an expansion port
49 thereon. By way of example, these may include: an interface terminal device
50 for receiving user ID/PIN and status information; an ID detector
52 for reading a token/swipe card; the FLOD
53 noted above; and an 802.11 network interface device
54 for providing a wireless network communications link (this later device could instead
be connected to the dedicated wireless port
37 in some embodiments). With respect to the FLOD
53, the fax line may be routed through the microprocessor
21 and/or a switch in the multi-device compatible interface
13 and may be disconnected when an invalid source is detected.
[0087] Jobs sent to unauthorized sources may be blocked by the multi-device compatible interface
13 in certain embodiments. With respect to Ethernet-based jobs, the jobs may be routed
through the microprocessor
21 on the multi-device compatible interface
13. Unauthorized sources may be ignored or create an error log. In other words, only
valid jobs will be passed through to the document processing device
11. Wireless jobs may similarly be routed through the multi-device compatible interface
13 and blocked if the wrong user tries to print.
[0088] As briefly noted above, the multi-device compatible interface
13 may also perform various remotely upgradeable copier features. This may be done using
a download third party code mechanism. Furthermore, the multi-device compatible interface
13 may retain a fixed segment of code which cannot be changed. This fixed segment is
adequate to download the rest of the code needed (device protocols/fingerprints, etc.)
all at once or in parts.
[0089] In accordance with one particular embodiment, the multi-device compatible interface
13 may retain two base memory segments for holding two sets of base code. The base code
in one segment may be running while updated base code is downloaded into the other
base segment. When downloading is finished, the new base code may be run. Other non-base
code segments may be downloaded later as described above. Further, an efficiency gain
on either of the above described methods may be to use differential download (downloading
a list of changes rather than new code), or data compression, or both. Such data transfer
may be accomplished using CMP protocol, for example.
[0090] The multi-device compatible interface 13 may also implement a rule-based decision
engine. More particularly, each copier may be operated in accordance with a particular
a set of rules. By way of example, if a user has reached his weekly quota of copies,
the copier may be disabled for that user. Also, if someone is trying to make too many
copies on a low volume copier, he is told to move to a higher-volume machine. Another
rule may be if it is a weekend, then color copying is disabled. Further, the user
may be warned of low credit at a certain threshold.
[0091] A rule table may be downloaded to the multi-device compatible interface
13 whenever an update is required. The rules in the rule table may include certain criteria
and actions. Every time one of the rule criteria changes, the rule table may be searched
to check for valid actions. By way of example, user X may be part of group Y. The
user presents his token so that he can be identified by the multi-device compatible
interface 13. Since the user ID and group ID are criteria of the rule table, it is
searched. For such case, an exemplary rule table may include the following: (a) if
user is in group Y, enable the copier for black and white copies; and (b) if the user
is in group Z, enable the copier for both black and white and color. Thus, in the
present example, the user is allowed to do only black and white copying.
[0092] The multi-device compatible interface
13 may be used to deal with faults in various ways. It should be noted that network
redundancy may minimize network outage (e.g. two networks may be present, and when
one fails, the other will be used). Network redundancy may be achieved in various
ways. One option is to provide two networks, e.g., a wireless network and an Ethernet
network, and connect the multi-device compatible interface
13 to both via the wired and wireless ports
36, 37. Another option is to provide multiple network routes to multiple servers. Network
outage may cause the device to switch to standalone mode, as noted above. The multi-device
compatible interface
13 may also report the network faults to the PAN, etc., if desired.
[0093] The multi-device compatible interface
13 may perform copier load and fault management as follows. Copier faults may be reported
through the network to the host
12. Copier faults are preferably reported as soon as possible to the host
12, which can decide how to process the fault (e.g., page a serviceman, which may be
done through the backend database). Also, a job may be rerouted to another document
processing device if the document processing device
11 is in a fault or overloaded state.
[0094] While the document processing device
11 is in a fault state, or if a user identifies himself while someone else is using
the document processing device, an attached terminal may display a list of other copiers
available to the client, and their capabilities, in some applications. A display (e.g.,
a scrolling display) may be connected to the interface device terminal
50 for this purpose, for example. Of course, any user activity requiring the display
may take precedence over the display of alternate copiers, if desired.
[0095] The multi-device compatible interface
13 also provides many advantageous enhancement and debugging features. For example,
the multi-device compatible interface
13 may provide remote, transparent (to the user), and automatic updates and bug fixes.
The system
10 may allow for downloadable code for bug fixes, enhancements and new features, initiated
and controlled from either the host
12 or multi-device compatible interface
13. Further, remote, interactive debug with full, programming-level control may also
be implemented, as will be appreciated by those skilled in the art.
[0096] Software enhancements and bug fixes may take place using the code download mechanism.
This may be transparent to the user and may be transparent to the client if desired.
Bug investigations and fixes may take place remotely using a full-control debug commands
provided for this purpose. These commands may include various levels of safety. For
example, level one commands may offer full control with associated crash danger, while
level two commands may offer limited control but are nonetheless safe.
[0097] Moreover, a local debugging interface may be provided (e.g., via the interface terminal
device 50). Local interactive debugging will essentially be the same as the remote
debugging, just performed through the local terminal. A local access to the above
debug commands may be available through the local terminal as well.
[0098] It should also be noted that the multi-device compatible interface
13 advantageously provides for integration with the Pharos Uniprint/Corporate products
or other suitable software. The format of data exchange is such that it may preferably
be converted for use with Uniprint/Corporate as well.
[0099] Exemplary reporting features of the multi-device compatible interface
13 will now be further described. Reports may be generated, for example, by associated
Pharos Uniprint and Corporate systems (or other suitable software). These may be available
to either the organization possessing the document processing devices, or to a central
authority, or to both, depending on the setup.
[0100] The multi-device compatible interface
13 may also collect adequate information for generating the following reports: volume
(total, per copier, or per group of copiers); faults (total, per copier, or per group
of copiers); trend analysis (of volume and faults); user usage (e.g., low/high volume
users); group usage; usage categorized by project; cost per copier since a date or
since last billing date. Some statistics may also be accessible to a user or serviceman
at a terminal attached to the via interface device terminal
50, for example. These may include: copy totals since a specified date; copy totals since
last bill; number of faults of a given type since a specific date; date of last billing
point; current usage or fees of user; a user's online account balance; available quantities
remaining on user's token, card, etc.; any other information available in the device;
or any other information which may be provided over the network by the backend database
system.
[0101] Statistics available to the attached terminal may be accessed through a menu system,
for example. Some of these may be available to only specific users (e.g. servicemen).
These statistics may be gained through a real-time query of the backend database.
[0102] The multi-device compatible interface
13 is also advantageous in terms of is scalability. That is, the number of document
processing devices, groups, and geographical distribution does not affect the multi-device
compatible interface
13, only the backend database. As noted above, thousands (or more) of users per document
processing device 11 may be supported with the user cache on each copier. Unlimited
users per copier may be supported only for online copiers through a network transaction.
Numerous rules (e.g., 100 rules or more) may be storable by the multi-device compatible
interface
13 to support access levels and other features. Slow and expensive networks may be supported
by design efficiencies, and by keeping complexity on the backend database end where
possible.
[0103] A method aspect of the invention is for enabling operation of the host
12 and the document processing device
11 from among a plurality of different possible document processing devices. The method
may include connecting the multi-device compatible interface
13 between the host
12 and the document processing device
11, and determining a set of signals to use with the document processing device using
the multi-device compatible interface upon connection with the document processing
device. The method may also include using the determined set of signals for operation
of the host and document processing device thereafter. Various other method aspects
of the invention will be readily apparent to those of skill in the art based upon
the foregoing and will therefore not be discussed further herein.
[0104] Many modifications and other embodiments of the invention will come to the mind of
one skilled in the art having the benefit of the teachings presented in the foregoing
descriptions and the associated drawings. Therefore, it is understood that the invention
is not to be limited to the specific embodiments disclosed, and that modifications
and embodiments are intended to be included within the scope of the appended claims.