(19)
(11) EP 1 847 133 A2

(12)

(88) Date of publication A3:
21.12.2006

(43) Date of publication:
24.10.2007 Bulletin 2007/43

(21) Application number: 05854728.2

(22) Date of filing: 19.12.2005
(51) International Patent Classification (IPC): 
H04Q 7/20(2006.01)
(86) International application number:
PCT/US2005/046066
(87) International publication number:
WO 2006/069039 (29.06.2006 Gazette 2006/26)
(84) Designated Contracting States:
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC NL PL PT RO SE SI SK TR

(30) Priority: 22.12.2004 US 20375
15.09.2005 US 162592

(71) Applicant: Metro Enterprises, Inc.
Beverly Hills, California 90212 (US)

(72) Inventors:
  • GONEN, Shlomo
    Calabasas, California 91302 (US)
  • GONEN, Jonathan, A.
    Calabasas, California 91302 (US)
  • ROSEN, Danny
    Valley Village, CA 91607 (US)

(74) Representative: Gerbaulet, Hannes et al
Neuer Wall 10
20354 Hamburg
20354 Hamburg (DE)

   


(54) PROCESS FOR DYNAMIC ROUTING OF CUSTOMER CONTACTS TO SERVICE PROVIDERS IN REAL TIME