(19)

(11)

EP 1 943 822 A2

(12)

(88) Date of publication A3: 15.11.2007 (43) Date of publication: 16.07.2008 Bulletin 2008/29 (21) Application number: 06836921.4 (22) Date of filing: 02.11.2006

(51) International Patent Classification (IPC):  H04M 3/00(2006.01) (86) International application number: PCT/US2006/043052 (87) International publication number: WO 2007/056193 (18.05.2007 Gazette 2007/20)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC NL PL PT RO SE SI SK TR (30) Priority: 02.11.2005 US 733051 P 23.11.2005 US 287548 30.11.2005 US 291759 27.01.2006 US 763070 P (71) Applicant: Teletech Holdings Inc. Englewood, CO 80112 (US)

(72) Inventors: TORRES, Oscar, Pablo Buenos Aires, XX (AR) RECALDE, Jorge, Alfredo Buenos Aires, XX (AR) SHARPE, Bruce Aurora, CO 80013 (US) JARES, Joaquin Buenos Aires, XX C1022AAQ (AR) ROSALIN, Martin, H. Buenos Aires C1428 (AR) SEABAUGH, Aaron, W. Parker, CO 80134 (US) JAMES, Brian, R. Greenwood Village, CO 80111 (US) SILVERA, Timothy Elizabeth, CO 80107 (US) NORCROSS, Trevor Denver, CO 80210 (US) BUHRING, Eric Parker, CO 80134 (US) PELLETIER, Keith Parker, CO 80134 (US) STOTT, Todd Castle Rock, CO 80104 (US) HAYES, Timothy Denver, CO 80231 (US) RINGMAN, Michael Littleton, CO 80127 (US) (74) Representative: Legg, Cyrus James Grahame et al Abel & Imray 20 Red Lion Street London WC1R 4PQ London WC1R 4PQ (GB)