(19)
(11) EP 1 994 495 A2

(12)

(88) Date of publication A3:
15.11.2007

(43) Date of publication:
26.11.2008 Bulletin 2008/48

(21) Application number: 07717055.3

(22) Date of filing: 26.01.2007
(51) International Patent Classification (IPC): 
G06Q 10/00(2006.01)
(86) International application number:
PCT/US2007/002209
(87) International publication number:
WO 2007/089606 (09.08.2007 Gazette 2007/32)
(84) Designated Contracting States:
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC NL PL PT RO SE SI SK TR

(30) Priority: 27.01.2006 US 763070 P
02.11.2006 US 556003

(71) Applicant: Teletech Holdings Inc.
Englewood, CO 80112 (US)

(72) Inventors:
  • TORRES, Oscar, Pablo
    Buenos Aires (AR)
  • RECALDE, Jorge, Alfredo
    Buenos Aires (AR)
  • SHARPE, Bruce
    Aurora, CO 80013 (US)
  • JARES, Joaquin
    Buenos Aires, C1022AAQ (AR)
  • ROSALIN, Martin, H.
    Buenos Aires, C1428 (AR)
  • SEABAUGH, Aaron, W.
    Parker, Colorado 80134 (US)
  • JAMES, Brian, R.
    Greenwood Village, CO 80111 (US)
  • SILVERA, Timothy
    Elizabeth, CO 80107 (US)
  • NORCROSS, Trevor
    Denver, CO 80210 (US)
  • BUHRING, Eric
    Parker, CO 80134 (US)
  • PELLETIER, Keith
    Parker, CO 80134 (US)

(74) Representative: Rondano, Davide et al
Jacobacci & Partners S.p.A. Corso Emilia, 8
10152 Torino
10152 Torino (IT)

   


(54) PERFORMANCE OPTIMIZATION