(19)

(11)

EP 2 024 915 A2

(12)

(88) Date of publication A3: 24.04.2008 (43) Date of publication: 18.02.2009 Bulletin 2009/08 (21) Application number: 07812022.7 (22) Date of filing: 05.06.2007

(51) International Patent Classification (IPC):  G06Q 10/00(2006.01) (86) International application number: PCT/US2007/070427 (87) International publication number: WO 2007/143658 (13.12.2007 Gazette 2007/50)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR Designated Extension States: AL BA HR MK RS (30) Priority: 05.06.2006 US 803940 P 30.04.2007 US 742215 30.04.2007 US 742244 (71) Applicant: Accenture Global Services GmbH 8200 Schaffhausen (CH)	(72) Inventors: FANO, Andrew E. Lincolnshire, IL 60069 (US) PROBST, Katharina Chicago, Illinois 60657 (US) GHANI, Rayid Chicago, IL 60657 (US) KREMA, Marko Evanston, IL 60202 (US) LIU, Yan New York City, NY 10523 (US) (74) Representative: Müller-Boré & Partner Patentanwälte  Grafinger Strasse 2 81671 München 81671 München (DE)