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EP 2 036 264 A2

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(88) Date of publication A3: 07.08.2008 (43) Date of publication: 18.03.2009 Bulletin 2009/12 (21) Application number: 07760529.3 (22) Date of filing: 12.04.2007

(51) International Patent Classification (IPC):  H04L 12/50(2006.01) G06F 3/06(2006.01) G06F 12/00(2006.01) G11B 11/00(2006.01) G11B 13/00(2006.01) G11B 5/09(2006.01) (86) International application number: PCT/US2007/066484 (87) International publication number: WO 2008/002711 (03.01.2008 Gazette 2008/01)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR Designated Extension States: AL BA HR MK RS (30) Priority: 29.06.2006 US 817630 P 29.09.2006 US 540282 29.09.2006 US 540739 (71) Applicant: Verint Americas Inc. Roswell, GA 30076 (US)

(72) Inventors: BYRD, Steve Alpharetta, GA 30005 (US) BOURNE, John Alpharetta, GA 30004 (US) WILLIAMS, Jamie, Richard Fleet, Hampshire GU51 1EG (GB) SPOHRER, Dan Alpharetta, GA 30022 (US) BARNES, Robert, John Walford, Herts WD24 5JQ (GB) (74) Representative: Bibby, William Mark et al Mathisen, Macara & Co The Coach House 6-8 Swakeleys Road Ickenham Uxbridge UB10 8BZ Ickenham Uxbridge UB10 8BZ (GB)