(19)

(11)

EP 2 067 097 A1

(12)

(43) Date of publication: 10.06.2009 Bulletin 2009/24 (21) Application number: 07823958.9 (22) Date of filing: 28.09.2007

(51) International Patent Classification (IPC):  G06F 9/445(2006.01) G06Q 10/00(2006.01) (86) International application number: PCT/GB2007/003697 (87) International publication number: WO 2008/038017 (03.04.2008 Gazette 2008/14)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR Designated Extension States: AL BA HR MK RS (30) Priority: 29.09.2006 EP 06255083 (71) Applicant: British Telecommunications Public Limited Company London Greater London EC1A 7AJ (GB)	(72) Inventors: SOPPERA, Andrea Ipswich, Suffolk IP2 8JS (GB) BURBRIDGE, Trevor Ipswich, Suffolk IP4 4HB (GB) (74) Representative: Geffen, Nigel Paul  BT Group Legal Intellectual Property Department PP C5A BT Centre 81 Newgate Street London EC1A 7AJ London EC1A 7AJ (GB)