(19)

(11)

EP 2 082 362 A2

(12)

(88) Date of publication A3: 31.07.2008 (43) Date of publication: 29.07.2009 Bulletin 2009/31 (21) Application number: 07824210.4 (22) Date of filing: 16.10.2007

(51) International Patent Classification (IPC):  G06Q 10/00(2006.01) G07B 17/00(2006.01) (86) International application number: PCT/GB2007/003960 (87) International publication number: WO 2008/047117 (24.04.2008 Gazette 2008/17)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR (30) Priority: 16.10.2006 GB 0620485 (71) Applicant: Royal Mail Group plc. London EC1V 9HQ (GB)	(72) Inventors: KITCHEN, John Russell London EC1V 9HQ (GB) PARKER, Norman Edward London EC1V 9HQ (GB) KING Anthony William London EC1V 9HQ (GB) (74) Representative: Cross, James Peter Archibald et al R.G.C. Jenkins & Co. 26 Caxton Street London SW1H 0RJ London SW1H 0RJ (GB)