(19)

(11)

EP 2 300 972 A2

(12)

(88) Date of publication A3: 07.01.2010 (43) Date of publication: 30.03.2011 Bulletin 2011/13 (21) Application number: 09743702.4 (22) Date of filing: 07.05.2009

(51) International Patent Classification (IPC):  G06Q 20/00(2006.01) (86) International application number: PCT/US2009/043200 (87) International publication number: WO 2009/137716 (12.11.2009 Gazette 2009/46)

(84) Designated Contracting States: AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK TR Designated Extension States: AL BA RS (30) Priority: 09.05.2008 US 118647 09.05.2008 US 118646 (71) Applicant: Verient, Inc. San Jose, CA 95129 (US)	(72) Inventor: SHAKKARWAR, Rajesh, G. Saratoga, CA 95070 (US) (74) Representative: Dilg, Haeusler, Schindelmann Patentanwaltsgesellschaft mbH  Leonrodstraße 58 80636 München 80636 München (DE)