| (19) |
 |
|
(11) |
EP 2 445 185 A3 |
| (12) |
EUROPEAN PATENT APPLICATION |
| (88) |
Date of publication A3: |
|
30.05.2012 Bulletin 2012/22 |
| (43) |
Date of publication A2: |
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25.04.2012 Bulletin 2012/17 |
| (22) |
Date of filing: 22.06.2011 |
|
| (51) |
International Patent Classification (IPC):
|
|
| (84) |
Designated Contracting States: |
|
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL
NO PL PT RO RS SE SI SK SM TR |
|
Designated Extension States: |
|
BA ME |
| (30) |
Priority: |
22.10.2010 US 925481
|
| (71) |
Applicant: Mitel Networks Corporation |
|
Ottawa, ON K2K 2W7 (CA) |
|
| (72) |
Inventor: |
|
- Erb, Paul Andrew
Ottawa, Ontario K1N 6M5 (CA)
|
| (74) |
Representative: Venner Shipley LLP |
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200 Aldersgate
London EC1A 4HD
London EC1A 4HD (GB) |
|
| |
|
| (54) |
Incoming call redirection |
(57) Systems and methods for redirecting incoming phone calls made to a user are disclosed.
A system includes a call server configured to receive a phone call. A determination
module determines whether to provide the user with an option to route the call to
an alternate destination. The alternate destination can include a different user.
A destination selection module selects the alternate destination to be provided to
the user based on a predetermined criterion. A presentation module presents the alternate
destination as an option to the user when the determination to provide the alternate
destination option is affirmative. A user input module enables user selection of the
alternate destination option. A routing module routes the phone call to the alternate
destination when the user selects to redirect the phone call to the alternate destination.