(19)
(11) EP 2 471 249 A1

(12)

(43) Date of publication:
04.07.2012 Bulletin 2012/27

(21) Application number: 10812583.2

(22) Date of filing: 25.08.2010
(51) International Patent Classification (IPC): 
H04M 3/00(2006.01)
(86) International application number:
PCT/US2010/046647
(87) International publication number:
WO 2011/025824 (03.03.2011 Gazette 2011/09)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK SM TR

(30) Priority: 25.08.2009 US 547387
25.08.2009 US 547370

(71) Applicant: Amazon Technologies, Inc.
Reno, NV 89507 (US)

(72) Inventors:
  • JAY, Jon, R.
    Seattle WA 98109 (US)
  • DASHE, Jeremy, A.
    Seattle WA 98109 (US)
  • JUDKINS, Brock, A.
    Seattle WA 98109 (US)
  • KAUFMAN, Donald, L.
    Seattle WA 98109 (US)
  • LIN, Yung-Chun
    Seattle WA 98109 (US)
  • SHARPE, Raymond, P.
    Seattle WA 98109 (US)
  • SULLIVAN, Joseph, D.
    Seattle WA 98109 (US)
  • WEILAND, Thomas, J.
    Seattle WA 98109 (US)
  • KIDWAI, Tauseef
    Seattle WA 98109 (US)

(74) Representative: Harris, Ian Richard 
D Young & Co LLP 120 Holborn
London EC1N 2DY
London EC1N 2DY (GB)

   


(54) SYSTEMS AND METHODS FOR CUSTOMER CONTACT