(19)

(11)

EP 2 499 605 A1

(12)

(43) Date of publication: 19.09.2012 Bulletin 2012/38 (21) Application number: 10785535.5 (22) Date of filing: 09.11.2010

(51) International Patent Classification (IPC):  G06Q 10/00(2012.01) (86) International application number: PCT/IB2010/055079 (87) International publication number: WO 2011/055351 (12.05.2011 Gazette 2011/19)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR (30) Priority: 09.11.2009 EP 09425449 (71) Applicant: Contacta S.p.A. 10148 Torino (IT)	(72) Inventor: FILECCIA, Andrea I-10093 Collegno (Torino) (IT) (74) Representative: Robba, Pierpaolo  Interpatent S.R.L. Via Caboto 35 10129 Torino 10129 Torino (IT)