(19)
(11) EP 2 851 800 A3

(12) EUROPEAN PATENT APPLICATION

(88) Date of publication A3:
12.08.2015 Bulletin 2015/33

(43) Date of publication A2:
25.03.2015 Bulletin 2015/13

(21) Application number: 14181636.3

(22) Date of filing: 20.08.2014
(51) International Patent Classification (IPC): 
G06F 11/07(2006.01)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME

(30) Priority: 21.08.2013 JP 2013171550

(71) Applicant: CANON KABUSHIKI KAISHA
Ohta-ku Tokyo 146-8501 (JP)

(72) Inventor:
  • Fukushima, Kenta
    Ohta-ku, Tokyo (JP)

(74) Representative: Derham, Cassandra Virginie 
Canon Europe Ltd European Patent Department 3 The Square Stockley Park
Uxbridge, Middlesex UB11 1ET
Uxbridge, Middlesex UB11 1ET (GB)

   


(54) Remote support apparatus, electronic apparatus, remote support method, and storage medium


(57) An image forming apparatus including a plurality of processing means capable of performing different support processing for a user asking for support, and a remote support apparatus (102) operated by an operator are connected via a communication path (106). The remote support apparatus (102) transmits to the image forming apparatus a request to perform the support using the selected processing means, or a request to switch the processing means to a selected specific processing means and a request to perform the support. The image forming apparatus allows the processing means which follows the request to perform the support, to perform the support, and switches the processing means according to the request to switch the processing means to allow the switched processing means to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus (102).







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