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(11)

EP 2 862 055 A2

(12)

(88) Date of publication A3: 03.04.2014 (43) Date of publication: 22.04.2015 Bulletin 2015/17 (21) Application number: 13739536.4 (22) Date of filing: 18.06.2013

(51) International Patent Classification (IPC):  G06F 7/00(2006.01) (86) International application number: PCT/US2013/046439 (87) International publication number: WO 2013/192245 (27.12.2013 Gazette 2013/52)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME (30) Priority: 18.06.2012 US 201261661299 P 15.03.2013 US 201313841681 15.03.2013 US 201313844306 15.03.2013 US 201313844002 15.03.2013 US 201313842035 15.03.2013 US 201313842398 15.05.2013 US 201313895276 15.05.2013 US 201313895302 15.05.2013 US 201313895294 (71) Applicant: ServiceSource International Inc. San Francisco, CA 94107 (US)

(72) Inventors: OLSEN, Greg San Francisco, CA 94107 (US) THIRUNAVUKKARASU, Chellah San Francisco, CA 94107 (US) CRAFT, Ricardo San Francisco, CA 94107 (US) BELL, Ganesh San Francisco, CA 94107 (US) (74) Representative: Mintz Levin Cohn Ferris Glovsky and Popeo LLP  Alder Castle 10 Noble Street London EC2V 7JX London EC2V 7JX (GB)