(19)
(11) EP 2 912 567 A1

(12)

(43) Date of publication:
02.09.2015 Bulletin 2015/36

(21) Application number: 13861604.0

(22) Date of filing: 10.12.2013
(51) International Patent Classification (IPC): 
G06F 17/00(2006.01)
G06F 15/16(2006.01)
(86) International application number:
PCT/US2013/074121
(87) International publication number:
WO 2014/093339 (19.06.2014 Gazette 2014/25)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME

(30) Priority: 11.12.2012 US 201213710701
11.12.2012 US 201213711069
11.12.2012 US 201213710649
11.12.2012 US 201213710971
11.12.2012 US 201213711036
11.12.2012 US 201213710678
11.12.2012 US 201213710721
11.12.2012 US 201213710897

(71) Applicant: Nuance Communications, Inc.
Burlington, MA 01803 (US)

(72) Inventors:
  • LYNCH, Timothy
    North Reading, MA 01864 (US)
  • HARPER, Kenneth, S.
    Hudson, NH 03051 (US)
  • RADEBAUGH, Carey
    Brookline, MA 02445 (US)

(74) Representative: Driver, Virginia Rozanne 
Page White & Farrer Bedford House John Street
London WC1N 2BF
London WC1N 2BF (GB)

   


(54) SYSTEM AND METHODS FOR VIRTUAL AGENT RECOMMENDATION FOR MULTIPLE PERSONS