| (84) |
Designated Contracting States: |
|
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL
NO PL PT RO RS SE SI SK SM TR |
| (30) |
Priority: |
20.09.2013 US 201314032443
|
| (43) |
Date of publication of application: |
|
27.07.2016 Bulletin 2016/30 |
| (73) |
Proprietor: Greeneden U.S. Holdings II, LLC |
|
Daly City, CA 94014 (US) |
|
| (72) |
Inventors: |
|
- BOUZID, Ahmed Tewfik
McLean, Virginia 22101 (US)
- KUMAR, Praphul
Daly City, CA 94014 (US)
- MATEER, Michael T.
South Riding, Virginia 20152 (US)
- RENNYSON, David James
Centreville, Virginia 20120 (US)
|
| (74) |
Representative: Maikowski & Ninnemann
Patentanwälte Partnerschaft mbB |
|
Postfach 15 09 20
10671 Berlin
10671 Berlin (DE) |
| (56) |
References cited: :
US-A1- 2005 273 759
US-A1- 2010 162 101
US-B1- 8 200 527
|
US-A1- 2009 204 603
US-A1- 2011 293 078
US-B2- 7 831 693
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Design Release 9.0(1)", , 6 July 2012 (2012-07-06), XP055302714, Retrieved from the
Internet: URL:http://www.cisco.com/c/en/us/td/docs/v oice_ip_comm/cust_contact/contact_center/c
rs/express_9_0/design/UCCX_BK_UD5B347F_00_ uccx-solution-reference-network-design.pdf
[retrieved on 2016-09-15] & Cisco Systems ET AL: "Cisco Unified Contact Center Express
Editor Step Reference Guide, Release 9.0(1)", , 6 July 2012 (2012-07-06), XP055302734,
Retrieved from the Internet: URL:http://www.cisco.com/c/dam/en/us/td/do cs/voice_ip_comm/cust_contact/contact_cent
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