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EP 3 072 283 A1

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(43) Date of publication: 28.09.2016 Bulletin 2016/39 (21) Application number: 13897414.2 (22) Date of filing: 18.11.2013

(51) International Patent Classification (IPC):  H04M 3/42(2006.01) H04M 3/523(2006.01) H04M 3/51(2006.01) (86) International application number: PCT/US2013/070559 (87) International publication number: WO 2015/073044 (21.05.2015 Gazette 2015/20)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME (71) Applicant: Interactive Intelligence, INC. Indianapolis, IN 46278 (US)	(72) Inventors: BROWN, Donald, E. Indianapolis, IN 46234 (US) BUIS, Jeroen 1567 AG Assendelft (NL) GAGLE, Michael, D. Lafayette, IN 47905 (US) HYNES, Ronald, T., Jr. Monrovia, IN 46157 (US) SWARTZ, Jeffrey, H. Cary, NC 27513 (US) (74) Representative: Biallo, Dario et al Barzanò & Zanardo Milano S.p.A. Via Borgonuovo, 10 20121 Milano 20121 Milano (IT)