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(11)

EP 3 123 413 A1

(12)

(43) Date of publication: 01.02.2017 Bulletin 2017/05 (21) Application number: 14887258.3 (22) Date of filing: 25.03.2014

(51) International Patent Classification (IPC):  G06Q 10/04(2012.01) G06F 17/27(2006.01) G06Q 10/06(2012.01) (86) International application number: PCT/US2014/031685 (87) International publication number: WO 2015/147798 (01.10.2015 Gazette 2015/39)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME (71) Applicant: Interactive Intelligence Group, Inc. Indianapolis, IN 46278 (US)	(72) Inventors: GOUW, Andy Raphael Austin, TX 78717 (US) WICAKSONO, Bayu, Aji Laurel, MD 20723 (US) (74) Representative: Herzog, Fiesser & Partner Patentanwälte PartG mbB  Dudenstrasse 46 68167 Mannheim 68167 Mannheim (DE)