(19)
(11) EP 3 175 413 A1

(12)

(43) Date of publication:
07.06.2017 Bulletin 2017/23

(21) Application number: 15826965.4

(22) Date of filing: 30.07.2015
(51) International Patent Classification (IPC): 
G06Q 30/02(2012.01)
G06Q 30/06(2012.01)
(86) International application number:
PCT/US2015/043007
(87) International publication number:
WO 2016/019194 (04.02.2016 Gazette 2016/05)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
MA

(30) Priority: 01.08.2014 US 201414450190
01.08.2014 US 201414450194
01.08.2014 US 201414450195

(71) Applicant: Greeneden U.S. Holdings II, LLC
Daly City, CA 94014 (US)

(72) Inventors:
  • HOLLENBERG, Todd
    Daly City, California 94014 (US)
  • KRUG, Bradley
    Daly City, California 94014 (US)
  • RISTOCK, Herbert Willi Artur
    Daly City, California 94014 (US)
  • TOERCK, Charlotte
    Daly City, California 94014 (US)
  • KOROLEV, Nikolay
    Daly City, California 94014 (US)
  • ANDERSON, David H.
    Daly City, California 94014 (US)

(74) Representative: Maikowski & Ninnemann Patentanwälte Partnerschaft mbB 
Postfach 15 09 20
10671 Berlin
10671 Berlin (DE)


(56) References cited: : 
   
       


    (54) SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT CENTER