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(11)

EP 3 207 442 A1

(12)

(43) Date of publication: 23.08.2017 Bulletin 2017/34 (21) Application number: 15790342.8 (22) Date of filing: 15.10.2015

(51) International Patent Classification (IPC):  G06F 3/048(2013.01) G06F 9/44(2006.01) G06F 3/0484(2013.01) G06F 17/30(2006.01) H04W 4/00(2009.01) (86) International application number: PCT/US2015/055748 (87) International publication number: WO 2016/061359 (21.04.2016 Gazette 2016/16)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME Designated Validation States: MA (30) Priority: 15.10.2014 US 201462064254 P (71) Applicant: Liveperson, Inc. New York, New York 10018 (US)	(72) Inventors: MILLER, Grant Lawrence New York, New York 10018 (US) CAMPBELL, Marc New York, New York 10018 (US) (74) Representative: Graham, Emma Louise et al Mewburn Ellis LLP City Tower 40 Basinghall Street London EC2V 5DE London EC2V 5DE (GB)