(19)
(11) EP 3 241 169 A1

(12)

(43) Date of publication:
08.11.2017 Bulletin 2017/45

(21) Application number: 15876126.2

(22) Date of filing: 28.12.2015
(51) International Patent Classification (IPC): 
G06Q 30/02(2012.01)
G06Q 30/06(2012.01)
(86) International application number:
PCT/US2015/067739
(87) International publication number:
WO 2016/109460 (07.07.2016 Gazette 2016/27)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
MA MD

(30) Priority: 31.12.2014 US 201414588403
31.12.2014 US 201414588407

(71) Applicant: Greeneden U.S. Holdings II, LLC
Daly City, CA 94014 (US)

(72) Inventors:
  • TOLKSDORF, Juergen
    Daly City, California 94014 (US)
  • CONNOLLY, Christopher
    Daly City, California 94014 (US)
  • TOERCK, Charlotte
    Daly City, California 94014 (US)
  • TE BOOIJ, Merijn
    Daly City, California 94014 (US)
  • RISTOCK, Herbert Willi Artur
    Daly City, California 94014 (US)
  • KASSEL, Robert
    Daly City, California 94014 (US)
  • BOUZID, Ahmed Tewfik
    Daly City, California 94014 (US)
  • HARASIMIUK, Pawel
    Daly City, US 94014 (US)
  • WELLMAN, Aaron
    Daly City, California 94014 (US)
  • KUMAR, Praphul
    Daly City, California 94014 (US)

(74) Representative: Maikowski & Ninnemann Patentanwälte Partnerschaft mbB 
Postfach 15 09 20
10671 Berlin
10671 Berlin (DE)


(56) References cited: : 
   
       


    (54) SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS