FIELD OF THE INVENTION
[0001] The present invention relates to a method and system for depositing shipments by
a delivery agent into an electronic parcel locker system comprising several lockable
compartments, and for retrieving these shipments thereafter.
PRIOR ART
[0002] Electronic parcel locker systems are used for dropping-off, storing and picking up
various kinds of shipments such as parcels or packages. Such parcel lockers systems
typically are used by carrier agents for dropping shipments, which are then picked-up
from the parcel locker by recipients. Electronic parcel lockers have a user interface
for the carrier agent or the recipient to operate the parcel locker, which are used
for depositing the shipment in the case of the carrier agent or for picking-up the
shipment in the case of the recipient. This interface allows the user to enter information
for operating the parcel locker and allows the parcel locker to provide information
back to the user. For recent electronic parcel lockers, this functionality typically
is fulfilled by a touchscreen. The user interface also is used to capture information
attached to the shipment or to some user identification means. This functionality
can be fulfilled by barcode readers reading printed barcodes or other technologies
such as radiofrequency communication for reading RFID tags or near field communication.
Electronic parcel locker systems generally comprise a network of parcel lockers, all
communicating with a remote central system in charge of managing the network of parcel
lockers. The communication between each parcel locker and the remote central system
is performed by long distance communication technologies such as 3G or 4G GSM.
[0003] Figure 10 describes a prior art electronic parcel locker system, which comprises
an electronic parcel locker 10 communicating via a long distance communication network
20 with a remote shipping system 25, which manages authorization access to the electronic
parcel locker and data regarding the shipments to be handled by the electronic parcel
locker. The electronic parcel locker comprises a series of compartments 30i with different
sizes and equipped with an electronically controlled door. The electronic parcel locker
operation, and in particular the opening and closing of the compartment doors, is
controlled by a control unit 32. This control unit 32 controls the communication with
the remote shipping system 25 and the parcel locker user interface, which typically
includes a touchscreen 34 and a barcode reader 36. When a carrier agent comes for
depositing parcels into the electronic parcel locker 10, the identification of each
parcel 40 must be captured by the electronic parcel locker and associated with the
compartment where it is deposited. For tracking purposes, an identification means
38 in the form of a barcode label is affixed onto each parcel 40. The capture of each
parcel identification means is performed with the barcode reader 36 included in the
electronic parcel locker interface. The agent carrier has to position the parcel identification
barcode in front of the barcode reader 36 for each parcel before depositing it in
the designated compartment. This means that, after depositing a parcel in a compartment,
the agent carrier must come back to the parcel locker user interface for capturing
the identifier of the next parcel to be deposited, which is both time-consuming and
tiresome for the agent.
[0004] Prior art parcel locker systems and the associated architecture have several issues.
The current solutions for the user interfaces, which involve touch screens and barcode
readers, are costly and also require embedding costly components in the electronic
parcel lockers and also leads to significant electric consumption. Another issue results
from the usage of wireless long distance communication, which does not operate everywhere.
The installation locations for electronic parcel lockers are limited to areas well
covered by wireless long distance communication. In particular, electronic parcel
lockers cannot be straightly installed in underground locations where wireless long
distance communication does not propagate. Additionally, wireless long distance communication
requires embedding costly and complex components in the electronic parcel lockers
and leads to significant electric consumption. A further issue is that the code authorizing
the usage of the electronic parcel locker typically is entered manually by the parcel
locker user. As the usage friendliness of the electronic parcel locker cannot be impacted
by too complex codes, the complexity of the authorization codes is limited, therefore
limiting the security of the parcel locker access.
OBJECT AND DEFINITION OF THE INVENTION
[0005] The object of the invention consists therefore in providing a more secured access
to electronic parcel lockers and overcoming the above drawbacks.
[0006] This object is achieved by providing a method for operating electronic lockers for
parcel delivery and pick-up wherein a remote shipping system transmits to at least
one mobile device via a long distance communication network data related to parcels
to be handled by at least one electronic locker and wherein a user operates the at
least one electronic locker with the at least one mobile device via a short distance
communication network without using a user interface of the at least one electronic
locker and wherein the at least one electronic locker using the at least one mobile
device via the short distance communication network transmits data related to parcels
handling during the user operation of the at least one electronic locker. In other
words, the only user interface for the user to operate the at least one electronic
locker is the user interface of the at least one mobile device.
[0007] According to a feature of the invention, the at least one mobile device automatically
initiates communication with the at least one electronic locker via the short distance
communication and automatically performs an authorization procedure for allowing the
at least one mobile device to operate the at least one electronic locker based on
an identifier stored in the at least one mobile device and based on tables stored
in the at least one electronic locker. As this authorization procedure is performed
automatically without any data entry by the user, it can be as complex and therefore
as secured as required.
[0008] In a preferred embodiment, user roles are pre-defined for each type of users of the
at least one electronic locker, following on the authorization procedure, access to
the at least one electronic locker for the user is allowed, and the user operates
the at least one electronic locker based on his user role.
[0009] According to another feature of the invention, no data is exchanged directly via
any long distance communication network between the at least one electronic locker
and the remote shipping system and in that data exchanges between the at least one
electronic locker and the remote shipping system are performed via the at least one
mobile device. Data exchanges between the at least one electronic locker and the remote
shipping system are performed only via the at least one mobile device. The replacement
of long distance communication by short distance communication ensures that electronic
locker can be installed in any locations avoiding the intrinsic limitations of long
distance communication. Additionally, over the past years, short distance communication
technologies such as Bluetooth or WIFI have a better time sustainability compared
to long distance communication technologies such as GSM, which are subject to regular
evolutions, therefore requiring updating electronic locker equipment in the field.
[0010] In a particular embodiment, the identifier stored in the at least one mobile device
and used in the authorization procedure for allowing the at least one mobile device
to operate the at least one electronic locker, is an identifier of the at least one
mobile device.
[0011] The invention also concerns a method for picking-up parcels by a recipient in at
least one electronic locker wherein a remote shipping system communicates with at
least one mobile device via a long distance communication network and wherein the
recipient operates the at least one electronic locker with the at least one mobile
device via a short distance communication network, comprising the steps of: downloading
onto the at least one mobile device a pick-up application for managing access by the
recipient to the at least one electronic locker and for operating the at least one
electronic locker, and automatically activating the pick-up application by a notification
sent by the remote shipping system to the at least one mobile device. The download
of the pick-up application allows for automatic handling of the notification and automatic
activation of the short distance communication, which provides a seamless user-friendly
experience for the recipient who does not have to activate the short distance communication
nor have to remember about it so that connection with the electronic locker can be
fully automatic.
[0012] Preferably, the notification includes data to operate the at least one electronic
locker for picking-up the parcel comprising at least a recipient authorization code.
Advantageously, the pick-up application automatically deletes the notification received
by the at least one mobile device. In another embodiment, the pick-up application
automatically turns on the short distance communication used for the at least one
mobile device to communicate with the at least one electronic locker.
[0013] The invention also concerns a method for deposit or collection of parcels by a carrier
agent in at least one electronic locker wherein a recipient operates the at least
one electronic locker with at least one mobile device via a short distance communication
network, and wherein: user roles pre-defined for each type of users of the at least
one electronic locker and a list of electronic lockers authorized for each carrier
agent are stored in a operator storage of the at least one mobile device, the carrier
agent logs in on his mobile device, which identifies the user role of the carrier
agent and the list of electronic lockers that the carrier agent is authorized to operate,
following on an authorization procedure, access to the at least one electronic locker
for the carrier agent is allowed based on the list of electronic lockers authorized
for the carrier agent, and the carrier agent operates the at least one electronic
locker based on his user role. Typically each user role is associated with set of
functionalities.
[0014] In a preferred embodiment, an identifier of the at least one mobile device is stored
in the operator storage of the at least one mobile device and a mobile device identifiers
table is stored in a EPL storage of the at least one electronic locker, and during
an authorization procedure for allowing the at least one mobile device to operate
the at least one electronic locker, a match is performed between the identifier of
the at least one mobile device and the mobile device identifiers table.
[0015] The invention also concerns a computerized electronic locker system for parcel delivery
and pick-up, comprising: a remote shipping system, a long distance communication network,
and at least one electronic locker, characterized in that it further comprises at
least one mobile device and a short distance communication network, the at least one
mobile device communicating with the at least one electronic locker via the short
distance communication network and with the remote shipping system via the long distance
communication network and in that the user interface of the at least one mobile device
is the only user interface for the user to operate the at least one electronic locker.
Therefore, the at least one electronic locker does not include any user interface
as the at least one electronic locker is operated by a user only with the at least
one mobile device via the short distance communication.
[0016] The invention also allows for a simpler electronic locker architecture, avoiding
user interface with touch screen and barcode reader, therefore reducing cost and electric
consumption. The usage of short distance communication technology also allows for
direct communication between electronic lockers within a particular area avoiding
the need for costly and cumbersome cabling for connecting several electronic lockers.
This is particularly beneficial for example in a commercial center where several electronic
lockers may be installed. Communicating electronic lockers can more easily guide users
for finding and operating the appropriate electronic locker within the commercial
center. Short distance communication technology also allows for easily adding compartments
to an electronic locker already installed in the field without any need for cabling
and electrical connections between the added compartments and the previously installed
electronic locker. The control unit of the previously installed electronic locker
can control the added compartment via the short distance communication.
[0017] According to a feature of the invention, the at least one mobile device comprises
an identifier for automatically allowing the at least one mobile device to operate
the at least one electronic locker via the short distance communication network based
on tables stored in the at least one electronic locker, so that a match between the
unique identifier and the tables can be performed for authorizing the user to operate
the at least one electronic locker.
[0018] According to another feature of the invention, the computerized electronic locker
system further comprises a pre-defined user roles table and in that it has means for
associating each user to a user role and a pre-defined set of functionalities.
[0019] In a preferred embodiment, the at least one mobile device comprises a pick-up application
for managing the access by a parcel recipient to the at least one electronic locker
and in that the at least one electronic locker and the remote shipping system exchange
data only via the at least one mobile device. The download of the pick-up application
onto the at least one mobile device allows for automatic handling of the notification
and automatic activation of the short distance communication, which provides a seamless
user-friendly experience for the recipient who does not have to activate the short
distance communication nor have to remember about it so that connection with the electronic
locker can be fully automatic.
[0020] The invention also provides several simplifications for user interaction with the
electronic locker as compared with current electronic lockers. The carrier agent reads
each parcel barcode with the barcode reader embedded in his mobile device, and therefore
does not have to come back to the electronic locker control panel for scanning each
parcel, which he has to deposit, with a barcode reader embedded in the electronic
locker control panel. The user does not have to manually enter his authorization code
for operating the electronic locker.
BRIEF DESCRIPTION OF THE DRAWINGS
[0021] Other aspects, features and advantages of the teachings of the invention will become
clearer to those ordinary skilled in the art upon review of the following description
in conjunction with the accompanying drawings where:
Figure 1 represents the architecture of the electronic parcel locker system according
to a first embodiment of the invention;
Figure 2 illustrates the process for depositing parcels by a carrier agent into an
electronic parcel locker according to a first embodiment of the invention;
Figure 3 illustrates the process for collecting parcels by a carrier agent from an
electronic parcel locker according to a first embodiment of the invention;
Figure 4 illustrates the process for picking-up a parcel by a recipient from an electronic
parcel locker according to a first embodiment of the invention;
Figure 5 represents the architecture of the electronic parcel locker system according
to a second embodiment of the invention;
Figure 6 illustrates the process for depositing parcels by a carrier agent into an
electronic parcel locker according to a second embodiment of the invention;
Figure 7 illustrates the process for collecting parcels by a carrier agent from an
electronic parcel locker according to a second embodiment of the invention;
Figure 8 illustrates the process for picking-up a parcel by a recipient from an electronic
parcel locker according to a second embodiment of the invention;
Figure 9A shows a schematic representation of an example computer system suitable
for use with the embodiments of the user mobile devices of the invention;
Figure 9B shows a schematic representation of an example computer system suitable
for use with the embodiments of the electronic parcel locker of the invention;
Figure 10 illustrates the prior art electronic parcel locker system.
DETAILLED DESCRIPTION
[0022] According to the electronic parcel locker (EPL) system of the invention, the user
interface for operating the parcel locker of the prior art is replaced by the user
mobile device, which is carried by the user of the EPL. For example, a carrier agent
uses his mobile device, typically a dedicated personal digital assistant (PDA), for
operating the EPL during the process for depositing in the EPL parcels, which are
due to be pick-up by recipients, or during the process for collecting from the EPL
parcels, which are overdue because they have not been picked-up by the recipients
within the required time limits. For example, the recipient uses his smartphone for
operating the EPL during the process for picking-up from the EPL parcels, which have
been deposited by a carrier agent. All user actions required to be performed via the
user interface of the prior art EPL, and in particular all user data entries performed
via the user interface of the prior art EPL, are performed according to the invention
via the user mobile device 102 or 104 as represented on figure 1 or via the user mobile
device 502 or 504 as represented on figure 5. Therefore, no EPL user interface including
components such as a touchscreen or a barcode reader is required according to the
invention.
[0023] In a first embodiment of the invention, the EPL system, as shown on figure 1, comprises
an EPL 100 communicating with the user mobile device 102 or 104 via a short distance
communication network 106, such as local wireless network WIFI or Bluetooth, and a
remote shipping system 110, which manages authorization access to the EPL and data
regarding the shipments handled by the EPL 100 and which communicates with the user
mobile device 102 or 104 via a long distance communication network 112 based on a
technology such as 3G-4G GSM. Data exchange between the EPL 100 and the remote shipping
system 110 is performed directly via a long distance communication network 114, which
can be the same as the long distance communication network 112. The EPL comprises
a series of compartments 130i of different sizes and equipped with an electronically
controlled door. The EPL operation, and in particular the opening and closing of the
compartment doors, is controlled by a control unit 132, which also controls the communication
with the user mobile device and an EPL digital storage 150. It is to be understood
that the term storage, generically used in the overall description of the different
embodiments of the invention, may correspond to different memories as well as different
types of memories including ROM, hard drive, flash drive, or the like and databases.
Data generated and/or initially stored in the remote shipping system 110, such as
identifiers for the parcels to be deposited in the EPL's compartments or the recipients'
authorization codes, are transmitted directly to the EPL 100 and stored in the EPL
storage 150. In parallel, some data generated and/or initially stored in the remote
shipping system 110, such as the recipient's authorization code, are transferred to
the recipient's mobile device 104. When short distance communication between the EPL
100 and the recipient's mobile device 104 is established, access authorization for
the recipient can be performed by the EPL based on the recipient's authorization code
stored in the recipient's mobile device 104 and the recipient's authorization code
stored beforehand in the EPL 100. The EPL storage 150 stores data for operating the
EPL 100 such as the identifiers of the parcels deposited in the EPL's compartments,
which are stored in a Parcel identifiers table 152 of the EPL storage 150 or the recipients'
authorization codes, which are stored in the user authorization codes table 154 of
the EPL storage 150. Following on operations performed on the EPL, such as parcels
deposit or collection by the carrier agent or parcel pick-up by the recipient, data
associated to these operations, such as the identifiers of the parcels deposited in
or collected from or pick-up from the EPL's compartments, are transmitted directly
from the EPL 100 to the remote shipping system 110 via the long distance communication.
The associations between compartments of the EPL 100 and the identifiers of each of
the parcels stored in the EPL 100, as well as the recipients' authorization codes,
are maintained in an EPL compartments mapping 156 of the EPL storage 150. Preferably,
the identifiers of the parcel to be deposited are stored in an Identifiers of parcels
for deposit and associated data table 157 of the storage 150 so that check regarding
the deposits can be performed by the EPL. In a preferred embodiment, all data exchanged
between the remote shipping system 110 and the EPL 100, directly or via the user mobile
device 102 or 104, are encrypted in order to ensure authentication and eventually
also confidentiality. Preferably, in order to secure data authentication, the data
emitter (either the remote shipping system 110 or the EPL 100) cryptographically signs
the data to be transmitted with a private key and the data receiver cryptographically
verifies the data signature with a public key.
[0024] User roles are pre-defined for each type of users of the EPLs, including delivery/collection
carrier agent, pick-up recipient or maintenance agent. These roles and their associated
functionalities are pre-loaded in an EPL user roles table 158 of the EPL storage so
that, each time access to the EPL is authorized for the user via his mobile device,
the EPL user role is identified and functionalities associated with the EPL user role
are made available by the EPL. The association between the user and his role and their
associated functionalities is performed by using a users roles correspondence table
159 of the EPL storage 150. In the case of operators, an EPL operator identifier 168
is used to allow access for the operator to the EPL 100, and is stored in an operator
storage 160 of the mobile device 102. Each EPL operator identifier is associated with
a corresponding EPL operator role. In a particular embodiment of the invention, each
user role has a specific identifier in the EPL storage, which is used for pointing
to that particular user role.
[0025] Preferably, the operator mobile device 102, typically used by a carrier agent or
a maintenance agent, is generically configured so that it can be used by any authorized
user. To be authorized for using the operator mobile device 102, an operator enters
his user identifier for mobile device. Based on the user identifier for mobile device
entered by the operator, the EPL operator identifier is generated by the operator
mobile device 102. Alternatively, the EPL operator identifier 168 is retrieved from
a table loaded in the operator mobile device 102 and which associates each user identifier
for mobile device with an associated EPL operator identifier. Such a design allows
for user identifiers for mobile device to be simple and user friendly, while EPL operator
identifiers, which are used in a public area for establishing the short distance communication
between the operator mobile device 102 and the EPL 100, are complex. Preferably, the
list of identifiers for the parcels to be deposited in a particular EPL as well as
associated data such as the parcels sizes are transmitted from the remote shipping
system 110 to the mobile device 102 and stored in an Identifiers of parcels for deposit
and associated data table 170 of the operator storage 160. The parcel size information
can be used during the delivery process for the appropriate size compartment to be
automatically selected. Data and associations in the operator storage 160 the mobile
device 102 are updated by the remote shipping system 110 via the long distance communication
network 114.
[0026] In order for the parcel recipient to pick-up his parcel from the EPL 100, he is provided
with an authorization code for accessing the EPL 100 and retrieving his parcel from
the EPL 100. A Recipient authorization code 184 is stored in a recipient storage 180
of the recipient mobile device 104. The short distance communication connection between
the recipient mobile device 104 and the EPL 100 is established by using the short
distance communication codes 186, which are stored in the recipient storage 180 of
the recipient mobile device 104. In addition, a pick-up application 182 for managing
the access by the parcel recipient to the EPL is also stored in the recipient storage
180 of the recipient mobile device 104.
[0027] In a preferred embodiment, the access authorization to the EPL is based on cryptographic
technologies for authentication and/or confidentiality. The cryptographic generation
of the EPL operator identifier is performed by a cryptographic module 190 stored in
the operator mobile device 102 or by a cryptographic module 192 stored in the remote
shipping system 110. During the access authorization procedure, the EPL operator identifier
is interpreted by a cryptographic module 196 stored in the EPL. In the case of the
recipient, the cryptographic generation of the Recipient authorization code is performed
by the cryptographic module 192 stored in the remote shipping system 110, and during
the recipient access authorization procedure, the Recipient authorization code is
interpreted by a cryptographic module 196. The cryptographic modules 192 and 196 can
also be used for authentication of all data exchanged between the remote shipping
system 110 and the EPL 100.
[0028] Figure 2 illustrates how the parcel deposit by a carrier agent is performed in this
first embodiment of the invention. When a group of parcels is planned to be deposited
in a particular EPL 100, the deposit task is assigned to a carrier agent as well as
the list of identifiers for parcels for deposit. In order to be authorized to use
the operator mobile device 102, the carrier agent performs a login on the operator
mobile device 102 (step 200). The login can be performed via any means known in the
art such as an identification entry via the mobile device interface (for example by
keying the identifier on the keypad or touchscreen of the mobile device), an identification
barcode reading by the mobile device or an identifier capture by the mobile device
via imaging technology or radio frequency technology. After a successful login, the
EPL operator identifier 168 is generated and stored in the operator mobile device
102 and the short distance communication is automatically activated for the operator
mobile device 102 (step 202). This newly generated EP operator identifier is transmitted
to the remote shipping system 110, which transmits it to the EPL 100 where it is stored
in the User authorization codes table 154 so that the EPL can use it for authorizing
the operator latter on. Alternatively, the EPL operator identifier is retrieved from
the table 168 loaded in the operator mobile device 102, which associates each user
identifier for mobile device with an associated EPL operator identifier. Typically,
the EPL operator identifiers are generated by the remote shipping system 110. In this
alternative, the associated EPL operator identifiers corresponding to the authorized
users are also transmitted in parallel by the remote shipping system 110 to the EPL
100. Preferably, the list of identifiers of the parcels to be deposited and associated
data are transmitted from the remote shipping system 110 to the EPL 100 and stored
in the Identifiers of the parcels for deposit and associated data table 157 in the
EPL storage 150 (step 204). When the carrier agent arrives near the EPL 100, the short
distance communication connection is automatically initiated between the operator
mobile device 102 and the EPL 100 as short distance communication is active both on
the operator mobile device 102, and on the EPL 100, for which short distance communication
is always active (step 206). Alternatively, the short distance communication may have
been deactivated for the operator mobile device 102, automatically or manually, for
example in order to minimize electric consumption. Then, when the carrier agent arrives
near the EPL 100, he activates the short distance communication on the operator mobile
device 102 and the short distance communication connection is automatically initiated
between the operator mobile device 102 and the EPL 100. In step 208, the EPL performs
the authorization procedure for allowing access to the EPL by checking for a match
between the user authorization code stored in the User authorization codes table 154
of the EPL storage 150 in the EPL 100 and the EPL operator identifier 168, which is
stored in the storage 160 of the operator mobile device 102 and which is transmitted
by the operator mobile device 102 to the EPL 100. As this authorization procedure
is performed automatically without any data entry by the user, it can be as complex
as security requires without impacting the user friendliness of the EPL as long as
the procedure is not too long. Preferably, this authorization is based on cryptographic
technologies for authentication and/or confidentiality. In a particular embodiment,
the cryptographic generation of the EPL operator identifier 168 includes some authenticating
data. During the authorization procedure, the EPL operator identifier is interpreted
by the cryptographic module 196 stored in the EPL and authenticated for allowing access
to the EPL. The authenticating data can be, for example, the serial number of the
operator mobile device 102 and/or the email identification of the operator mobile
device 102 and/or the EPL identification.
[0029] In step 210, the carrier agent captures the parcel identifier attached to the parcel
to be deposited in the EPL with his mobile device 102 for example by reading the parcel
identification barcode printed on the parcel or by reading a radio frequency signal
emitted by a tag on the parcel based for example on RFID technology or NFC technology.
The parcel identifier captured by the mobile device 102 is transmitted from the mobile
device 102 to the EPL 100. Preferably, the identifiers of the parcel to be deposited
are transmitted from the remote shipping system 110 to the EPL before the carrier
agent's arrival near the EPL and are stored in the Identifiers of parcels for deposit
and associated data table 157 of the EPL storage 150. Then, following on the successful
capture by the mobile device 102 of the parcel identifier, the EPL 100 performs a
check for a match between the parcel identifier captured by the mobile device 102
and the list of identifiers of the parcels to be deposited, which is stored in the
Identifiers of parcels for deposit and associated data table 157 of the EPL storage
150 (step 212). Following on the successful parcel identifier capture and preferably
match, the EPL 100 opens the door of a compartment, which is defined according to
a set of rules including at least the following: the compartment is empty and the
comportment size matches the parcel size (step 214). Preferably, the parcel size is
available in the Identifier of parcels for deposit and associated data table 157.
Alternatively, if the parcel size is not available in the table 157, the carrier agent
is requested to capture the parcel size via the interface of the operator mobile device
102. Once a compartment door is opened, the carrier agent deposits the parcel in the
compartment and closes the door (step 216). The EPL 100 stores in the Parcel identifier
table 152 the identifier of the parcel, which has just been deposited in the EPL,
and associates the parcel identifier with the corresponding compartment location stored
in the EPL compartments mapping 156 in the EPL storage 150. If some parcels remain
for deposit, the carrier agent proceeds with step 210 (capture of the parcel identifier)
and proceeds with the following steps down to step 218 as long as he still wants to
deposit more parcels. Preferably, in step 218, the EPL control unit 132 establishes
that there are no more parcels to deposit by comparing the list of identifiers of
parcels for deposit in table 157 with the parcel identifiers captured in step 210.
Alternatively, the carrier agent enters via the interface of the operator mobile device
102 that parcel depositing is completed. The EPL 100 transmits to the remote shipping
system 110 data regarding the parcels deposits via the long distance communication
network 114 (step 220). Once the deposit information is received by the remote shipping
system 110, the remote shipping system 110 generates a Recipient authorization code
for each parcel deposited in EPL 100, i.e. associated to each parcel identifier (step
220), and generates and sends notifications to the recipients of parcels, which have
been deposited in the EPL 100, informing them of the deposit and providing them with
their Recipient authorization code (step 224). The Recipient authorization code is
used afterwards by the recipient for picking-up his parcel in the EPL 100. In parallel,
the remote shipping system 110 transmits to the EPL 100 the Recipient authorization
code, which is stored in the User authorization codes table 154, so that the EPL can
authorize access to the recipient in the future. Preferably, along the whole deposit
process, the mobile device screen serves as man machine interface for informing and
guiding the operator for operating the EPL, for example in case all compartments are
utilized and no more deposit is possible.
[0030] Figure 3 illustrates how the parcel collection by the carrier agent is performed
in this first embodiment of the invention. Data required for updating the EPL are
transmitted on a regular basis from the remote shipping system 110 to the EPL 100
such as the time limits rules for pick-up by the recipient. Based on the time-limit
rule, the EPL 100 establishes when a parcel is due to be collected (step 302). In
order to be authorized to use the operator mobile device 102, the carrier agent performs
a login on the operator mobile device 102 (step 304). After a successful login, the
short distance communication is activated for the operator mobile device 102 (step
306) and the EPL operator identifier 168 is generated and stored in the operator storage
160 of the operator mobile device 102. This newly generated EP operator identifier
is transmitted to the remote shipping system 110, which transmits it to the EPL 100
where it is stored in the User authorization codes table 154 so that the EPL can use
it for authorizing the operator latter on. Alternatively, the EPL operator identifier
168 is retrieved from the table, which had been previously loaded in the operator
mobile device 102, and which associates each user identifier for mobile device with
an associated EPL operator identifier. Typically, the EPL operator identifiers are
generated by the remote shipping system 110. In this alternative, the associated EPL
operator identifiers corresponding to the authorized users are also transmitted in
parallel by the remote shipping system 110 to the EPL 100. When the carrier agent
arrives near the EPL, the short distance communication connection is automatically
initiated between the operator mobile device 102 and the EPL 100 as short distance
communication is active both on the EPL 100 and on the operator mobile device 102
(step 308). Alternatively, the short distance communication may have been deactivated
for the operator mobile device 102, automatically or manually, for example in order
to minimize electric consumption. Then, when the carrier agent arrives near the EPL,
he activates the short distance communication on the operator mobile device 102 and
the short distance communication connection is automatically initiated between the
operator mobile device 102 and the EPL 100. In step 310, the EPL performs the authorization
procedure for allowing access to the EPL by checking for a match between the user
authorization code stored in the User authorization codes table 154 of the EPL storage
150 in the EPL 100 and the EPL operator identifier 168, which is stored in the operator
storage 160 of the operator mobile device 102 and which is transmitted by the operator
mobile device 102 to the EPL 100. Preferably, this authorization is based on cryptographic
technologies for authentication and/or confidentiality. In a particular embodiment,
the cryptographic generation of the EPL operator identifier includes some authenticating
data. During the authorization procedure, the EPL operator identifier is interpreted
by a cryptographic module 196 stored in the EPL and authenticated for allowing access
to the EPL. The authenticating data can be, for example, the serial number of the
operator mobile device 102 and/or the email identification of the operator mobile
device 102 and/or the EPL identifier. If one parcel or a group of parcels is due to
be collected and corresponds to the carrier organization for which the agent works,
the EPL 100 opens the door of a compartment storing a parcel to be collected by the
carrier agent (step 312) and the carrier agent collects the parcel and closes the
door (step 314). The EPL 100 logs information data relative to the parcel collection,
and deletes the parcel identifier from the Parcel identifiers table 152 and its association
in the EPL compartments mapping 156 as well as the associated Recipient authorization
code. Preferably, the EPL 100 retrieves the identifier of the collected parcel via
the EPL compartments mapping 156 and transmits it to the operator mobile device 102,
and the carrier agent captures the parcel identifier attached to the collected parcel
with his mobile device 102 for the operator mobile device 102 to check for a match
between the parcel identifier captured by the mobile device 102 and identifier of
the collected parcel stored in the EPL 100 (step 316). In step 318, the EPL control
unit 132 checks whether the collection process is completed. If some parcels are still
due to be collected by the carrier agent, the EPL 100 proceeds with step 312 (compartment
door opening for another collection) and proceeds with the following steps down to
step 318 as long as there are still parcels for collection. When, in step 318, the
EPL control unit 132 establishes that there are no more parcels for collection by
the carrier agent or if the carrier agent has indicated via the interface of the operator
mobile device 102 that he wanted to stop the collection process, the EPL 100 transmits
to the remote shipping system 110 data regarding the parcels collection and preferably
any operation information of EPL 100 (step 320). Preferably, along the whole collection
process, the mobile device screen serves as man machine interface for informing and
guiding the operator for operating the EPL, for example in informing that there is
a parcel to be collected or that the collection is completed.
[0031] It is easily devised by those ordinary skilled in the art that the deposit process
and collection process can be combined when the EPL 100 is operated by a carrier agent.
Preferably, the operator mobile device provides the operation interface for informing
the carrier agent that parcels must be collected or for the carrier agent to initiate
the parcel collection at his convenience.
[0032] Figure 4 illustrates how the parcel pick-up by a recipient is performed in first
embodiment of the invention. When a recipient makes a request for a shipment, typically
via a computer system, this request is logged into the remote shipping system 110
(step 402). Preferably, when the recipient chooses that the parcel, which he orders,
be delivered in an EPL, the remote shipping system informs the recipient that the
EPL pick-up application 182 shall be downloaded onto his recipient mobile device 104.
In a preferred embodiment, the recipient is required to agree that the downloaded
application can automatically turn on the short distance communication used for the
recipient mobile device 104 to communicate with the EPL 100, for example Bluetooth
or WIFI, so that the short distance communication is turned on when the EPL pick-up
application 182 is activated and the short distance communication between the recipient
mobile device 104 and the EPL 100 can be automatically established. This particular
embodiment provides a seamless user-friendly experience for the recipient who does
not have to activate the short distance communication nor have to remember about it
so that connection with the EPL can be fully automatic. The remote shipping system
110 then downloads the EPL pick-up application 182 in the recipient storage 180 of
the recipient mobile device 104, or for many standard operating systems for mobile
devices, the recipient is requested and guided to use the associated application store,
for example apps store™ or Google play™, for downloading the EPL pick-up application
onto his mobile device 104 (step 404). After the parcel deposit in the EPL 100, data
regarding the parcel deposit is transmitted to the remote shipping system 110 via
the carrier agent mobile device 102, and the remote shipping system 110 sends at least
one notification to the recipient mobile device 104 for informing the recipient of
the parcel deposit in the EPL 100 and of the location of the EPL 100. This notification
includes data for operating the EPL 100 for picking-up the parcel comprising at least
the Recipient authorization code and preferably the short distance communication codes
and the EPL recipient role if these parameters are not downloaded with the EPL pick-up
application 182 (step 406). The EPL pick-up application 182 resident in the recipient
mobile device 104 is activated by this notification, and retrieves the data for operating
the EPL 100 for picking-up the parcel, which are included in the notification, and
stores the Recipient authorization code 184 in the recipient storage 180 (step 408).
Preferably, the EPL pick-up application 182 is then de-activated either manually by
the recipient or automatically, for example in order to minimize electric consumption
(step 410). In a preferred embodiment, the notification is a SMS including a message
text informing the recipient of the parcel deposit in the EPL 100 and of the location
of the EPL 100 and including at least the Recipient authorization code and the codes
for establishing the short distance communication by the recipient mobile device 104
with the EPL 100, as part of the data for operating the EPL 100 for picking-up the
parcel. For example, in the case of a short distance WIFI communication, the codes
for establishing WIFI communication are the SSI code and the associated password.
Preferably, the EPL pick-up application 182 cancels the notification SMS so as to
delete all data for operating the EPL 100 for picking-up the parcel still visible
on the SMS, and generates a notification accessible on the recipient mobile device
104 and limited to informing the recipient of the parcel deposit in the EPL 100 and
of the location of the EPL 100, for example in the form a new SMS.
[0033] Alternatively to an immediate download of the EPL pick-up application at the time
of the request for shipment, the recipient may have the possibility to choose to delay
the download of the EPL pick-up application on his mobile device 104. The download
of the EPL pick-up application is performed when, after the parcel deposit, the remote
shipping system 110 sends the at least one notification to the recipient mobile device
104. In a preferred embodiment, the recipient is required to agree that the downloaded
application can automatically turn on the short distance communication used by the
EPL 100 so that the short distance communication is turned on when the EPL pick-up
application 182 is activated. The EPL pick-up application 182 is then activated manually
or automatically and retrieves the data for operating the EPL 100 for picking-up the
parcel, which are included in the notification. Preferably, the EPL pick-up application
182 is then de-activated either manually by the recipient or automatically.
[0034] When the recipient arrives near the EPL, he activates the EPL pick-up application
182 on his mobile device 104 and the short distance communication is automatically
turned on (step 412). The short distance communication connection is automatically
initiated between the recipient mobile device 104 and the EPL 100 by using the short
distance communication codes 186 stored in the recipient storage 180 of the recipient
mobile device 104. Alternatively, the EPL pick-up application 182 may still be active,
and the short distance communication is also active, and then the short distance communication
connection between the recipient mobile device 104 and the EPL 100 is automatically
initiated. In step 414, the EPL performs the authorization procedure for allowing
recipient access to the EPL by checking for a match between the Recipient authorization
code stored in the User authorization codes table of the EPL storage 150 in the EPL
100 and the Recipient authorization code 184, which is stored in the recipient storage
180 of the recipient mobile device 104 and which is transmitted by the recipient mobile
device 104 to the EPL 100. Preferably, this authorization is based on cryptographic
technologies for authentication and/or confidentiality. In a particular embodiment,
the cryptographic generation of the Recipient authorization code 184 includes some
authenticating data. During the authorization procedure, the Recipient authorization
code is interpreted by the cryptographic module 196 stored in the EPL and authenticated
for allowing access to the EPL. The authenticating data can be, for example, the serial
number of the recipient mobile device 104 and/or the phone number of the recipient
mobile device 104 and/or the EPL identifier and/or the parcel identifier. The EPL
100 opens the door of a compartment storing the parcel to be picked-up by the recipient
(step 416) and the recipient picks-up the parcel and closes the door (step 418). The
EPL 100 logs information data relative to the parcel pick-up and deletes the corresponding
parcel identifier from the Parcel identifiers table 152 and its association in the
EPL compartments mapping 156 as well as the associated Recipient authorization code.
The EPL 100 transmits to the remote shipping system 110 data regarding the parcel
pick-up via the long distance communication network 114 (step 420). In case the recipient
has another parcel to pick-up in parallel, the remote shipping system 110 sends in
parallel another notification to the recipient mobile device 104. The EPL pick-up
application 182 processes this additional notification, and manages a second parcel
pick-up by repeating the pick-up steps from step 414. Preferably, along the whole
pick-up process, the mobile device screen serves as man machine interface for informing
and guiding the recipient for operating the EPL, the interface operation being controlled
by the EPL pick-up application 182, for example in informing that there is another
parcel to be picked-up.
[0035] In a second embodiment of the invention illustrated on figure 5, the EPL system comprises
an EPL 500 communicating with a user mobile device 502 or 504 via a short distance
communication network 506, such as local wireless network WIFI or Bluetooth, and a
remote shipping system 510, which manages authorization access to the EPL 500 and
data regarding the shipments handled by the EPL 500 and which communicates with the
user mobile device 502 or 504 via a long distance communication network 512 based
on a technologies such as 3G-4G GSM. But, there is no direct long distance communication
connection between the EPL 500 and the remote shipping system 510, and no data is
directly exchanged via any long distance communication network between the EPL 500
and the remote shipping system 510. The EPL 500 comprises a series of compartments
530i of different sizes and equipped with an electronically controlled door. The EPL
operation, and in particular the opening and closing of the compartment doors, is
controlled by a control unit 532, which also controls the communication with the operator
mobile device 502 or 504 and controls an EPL storage 550. Data exchange between the
EPL 500 and the remote shipping system 510 is not performed directly via a long distance
communication network, but via the operator mobile device, which can be a personal
digital assistant (PDA) 502, typically for the carrier agent, or a smartphone 504,
typically for the parcel recipient.
[0036] Data generated and/or initially stored in the remote shipping system 510, such as
identifiers of the parcels to be deposited in the EPL's compartments or the recipients'
authorization codes, are transmitted to the carrier agent mobile device 502 as soon
as the long distance communication between the operator mobile device 502 and the
remote shipping system 510 is established. When short distance communication between
the EPL 500 and the carrier agent mobile device 502 is established, data stored in
the carrier agent mobile device 502 are transmitted to the EPL storage 550, where,
for example, the identifiers of the parcels deposited in the EPL's compartments are
stored in a parcel identifier table 552 of the EPL storage 550 and the recipients'
authorization codes are stored in a user authorization codes table 554 of the EPL
storage 550. The associations between compartments of the EPL 500 and the identifiers
of each of the parcels stored in the EPL 500, as well as the recipients' authorization
codes, are maintained in an EPL compartments mapping 556 of the EPL storage 550. In
parallel, some data generated and/or initially stored in the remote shipping system
510, such as the recipient's authorization code, are transferred to the recipient's
mobile device 504. When short distance communication between the EPL 500 and the recipient's
mobile device 504 can be established, access authorization for the recipient can be
performed by the EPL based on the recipient's authorization code stored in the recipient's
mobile device 504 and the recipient's authorization code stored beforehand in the
EPL 500.
[0037] Following on operations performed with the EPL, such as parcels deposit or collection
by the carrier agent or parcel pick-up by the recipient, data associated with these
operations, such as the identifiers of the parcels deposited in or collected from
or pick-up from the EPL's compartments, are transmitted from the EPL 500 to the operator
mobile device via the short distance communication. These data are then transmitted
from the operator mobile device to the remote shipping system 510 as soon as long
distance communication between the operator mobile device and the remote shipping
system 510 can be established. In a preferred embodiment, all data exchanged between
the remote shipping system 510 and the EPL 500, via the operator mobile device 502
or 504, are encrypted in order to ensure authentication and eventually also confidentiality.
Preferably, in order to secure data authentication, the data emitter (either the remote
shipping system 510 or the EPL 500) encrypts the data to be transmitted with a private
key and the data receiver decrypts the data with a public key.
[0038] In the second embodiment of the invention, EPL user roles are pre-defined for each
type of users of the EPLs, including delivery/collection carrier agent, pick-up recipient
or maintenance agent. For each EPL user role, a specific set of functionalities is
made available when the user operates the EPL 500. Specific roles limited to delivery
or to collection or to any set of functionalities available can be pre-defined. These
roles are pre-loaded in the EPL user roles table 558 of the EPL storage 550 so that,
each time access to the EPL is authorized for the user via his mobile device, the
EPL user role is identified and the functionalities associated with the EPL user role
are made available by the EPL. The functionalities associated with each EPL user role
can be stored in the EPL or alternatively in the operator mobile devices 502 in a
specific EPL operator roles table 564 of the operator storage 560. The association
between the user and his role and their associated functionalities is performed by
using a users roles correspondence table, which also can be stored in the EPL or alternatively
in the operator mobile devices 502. In a particular embodiment of the invention, each
user role has a specific identifier, which is used for pointing to that particular
user role. All operator mobile devices 502, typically used by a carrier agent or a
maintenance agent, are generically configured so that they can be used by any type
of operator. As part of the configuration of the mobile device 502, the identifiers
of all operators of the mobile device 502 are referenced in a User identifiers for
mobile device table 562 of the storage 560 the mobile device 502. Each User identifier
for mobile device is associated with a corresponding EPL operator role stored in the
EPL operator role table 564 of the operator storage 560 as well as with a corresponding
list of authorized EPLs that the particular operator can access, which is stored in
an EPLs identifiers table 566 of the operator storage 560. In the case of a sharing
of the same EPL by several carriers, an operator rule can for example be that the
agents of a particular carrier can use only a specified limited number of compartments
of the EPL. To be authorized for using the operator mobile device 502, an operator
must enter his mobile device user identifier. Based on the user identifier for mobile
device entered by the operator, the operator mobile device 502 establishes which EPLs
the operator mobile device 502 shall be able to access and which EPL functionalities
shall then be made available. Data and associations in the operator storage 560 of
the mobile device 502 are regularly updated by the remote shipping system 510 via
a long distance communication network 512. Such updates are required in case of changes
for the EPL operator roles, and in particular when a new agent has to be added. Updates
for the EPL operator roles are then transferred from the mobile device 502 to the
EPL 500 via the short distance communication. Preferably, the access right to a particular
EPL provided to a particular operator is associated with a specific set of functionalities
made available to that particular operator.
[0039] Preferably, each mobile device 502 is configured with a unique mobile device identifier
568, which is stored in the operator storage 560. Each mobile device identifier is
generated by the remote shipping system 510 and transmitted to each operator mobile
device 502, and the list of mobile device identifiers is transmitted to the EPL 500
and stored in a Mobile devices identifiers table 559 of the EPL storage 550. The mobile
device identifier is used by the EPL for performing the authorization procedure for
allowing operator access to the EPL by checking for a match between a mobile device
identifier stored in the Mobile devices identifiers table 559 in the EPL 500 and the
mobile device identifier 568, which is stored in the operator mobile device 502. Typically,
the fleet of operator mobile devices 502 is pre-configured by the remote shipping
system 510. Each time a new EPL is installed in the field, the Mobile devices identifiers
table 559 corresponding to the fleet of operator mobile devices is loaded in the EPL.
This architecture, where the connection with the EPL is based on the mobile device
identifier, allows for easy operator swap. In case the operator of an operator mobile
device 502 is changed or in case the operator mobile device 502 is used by different
operators, only the user identifiers for mobile device have to be managed in the operator
mobile device 502, and the connection with the EPL based on the mobile device identifier
does not require any change in the EPL storage. In case a new operator mobile device
502 is added in the fleet of operator mobile devices, a corresponding unique mobile
device identifier is created by the remote shipping system 510, is pre-configured
in the new operator mobile device 502, and is transferred and added in the Mobile
devices identifiers tables 559 of all the EPLs via any operator mobile device 502
of the fleet of operator mobile devices. Alternatively, instead of the unique mobile
device identifier, an EPL operator authorization code is stored in the operator storage
560 of the mobile device 502. This EPL operator authorization code can be generated
by the remote shipping system 510 or by the operator mobile device 502 based at least
on the mobile device operator identifier, and the EPL operator authorization code
is transmitted to the EPL 500 and stored in the user authorization codes table 554
of the EPL storage 550.
[0040] Preferably, the list of identifiers of the parcels to be deposited in a particular
EPL as well as associated data such as the parcels sizes are transmitted from the
remote shipping system 510 to the mobile device 502 and stored in an Identifiers of
parcels for deposit and associated data table 570 of the operator storage 560, where
associated data can include the parcels sizes and the recipient authorization codes
associated with each parcel to be deposited. Any update on EPL operation rules such
as for example the time limits for pick-up by the recipient associated with the collection
rules is performed by transmitting the corresponding data from the remote shipping
system 510 to the mobile device 502 and storing them in an operation rules table 572
of the operator storage 560. These updates on EPL operation rules are then transferred
from the mobile device 502 to the EPL 500 via the short distance communication.
[0041] In order for the parcel recipient to pick-up his parcel from the EPL 500, he is provided
with a Recipient authorization code for accessing the EPL 500 and retrieving his parcel
from the EPL 500. The Recipient authorization code 584 is stored in the recipient
storage 580 of the recipient mobile device 504. The short distance communication connection
between the recipient mobile device 504 and the EPL 500 is established by using short
distance communication codes 586, which are stored in the recipient storage 580 of
the recipient mobile device 504. In addition, a pick-up application 582 for managing
the access by the parcel recipient to the EPL is also stored in the recipient storage
580 of the recipient mobile device 504.
[0042] In a preferred embodiment, the access authorization to the EPL is based on cryptographic
technologies for authentication and/or confidentiality. The cryptographic generation
of the EPL operator identifier is performed by a cryptographic module 590 stored in
the operator mobile device 502 or by a cryptographic module 592 stored in the remote
shipping system 510. During the access authorization procedure, the EPL operator identifier
is interpreted by a cryptographic module 596 stored in the EPL. In the case of the
recipient, the cryptographic generation of the Recipient authorization code is performed
by the cryptographic module 592 stored in the remote shipping system 510, and during
the recipient access authorization procedure, the Recipient authorization code is
interpreted by a cryptographic module 596. The cryptographic modules 592 and 596 can
also be used for authentication of all data exchanged between the remote shipping
system 510 and the EPL 500.
[0043] Figure 6 illustrates how the parcel deposit by a carrier agent is performed in this
second embodiment of the invention. When a group of parcels is planned to be deposited
in a particular EPL 500, the deposit task is assigned to a carrier agent as well as
the list of identifiers of parcels for deposit. The remote shipping system 510 generates
a Recipient authorization code for each parcel to be deposited, i.e. for each parcel
identifier (step 596). The Recipient authorization code is used afterwards by the
recipient for picking-up his parcel in the EPL. The list of identifiers of parcels
for deposit and the associated list of Recipient authorization codes are transmitted
from the remote shipping system 510 to all appropriate operator mobile devices 502
in use by the carrier organization with the identifier of the carrier agent assigned
for depositing the group of parcels and are stored in the Identifiers of parcels for
deposit and associated data table 570 of the operator storage 560 (step 598). Alternatively,
the list of identifiers of parcels for deposit and the associated list of Recipient
authorization codes are transmitted from the remote shipping system 510 specifically
to only the operator mobile device 502 used by the assigned carrier agent after this
carrier agent has logged in on this operator mobile device 502. In order to be authorized
to use the operator mobile device 502, the carrier agent performs a login on the operator
mobile device 502 (step 600). The login can be performed via any means known in the
art such as an identifier entry via the mobile device interface (for example by keying
the identifier on the keypad or touchscreen of the mobile device), an identification
barcode reading by the mobile device or an identification capture by the mobile device
via imaging technology or radio frequency technology. The user login allows the operator
mobile device 502 to establish which EPLs the operator mobile device 502 shall be
able to access and which EPL functionalities shall then be made available to the carrier
agent.
[0044] After a successful login, the short distance communication is automatically activated
for the operator mobile device 502 (step 602). When the carrier agent arrives near
the EPL, the short distance communication connection is automatically initiated between
the operator mobile device 502 and the EPL 500 as short distance communication is
active both on the EPL 500, for which short distance communication is always active,
and on the operator mobile device 502 (step 604). Alternatively, the short distance
communication may have been deactivated for the operator mobile device 502, either
automatically or manually, for example in order to minimize electric consumption.
Then, when the carrier agent arrives near the EPL, he activates the short distance
communication on the operator mobile device 502 and the short distance communication
connection is automatically initiated between the operator mobile device 502 and the
EPL 500.
[0045] In step 606, the EPL performs the authorization procedure for allowing access with
the operator mobile device 502 to the EPL preferably by checking for a match within
the Mobile devices identifiers table 559 of the EPL storage 550 in the EPL 500 for
the unique mobile device identifier 568, which is stored in the operator storage 560
of the operator mobile device 502 and which is transmitted by the operator mobile
device 502 to the EPL 500. Checking on whether the operator has the access right to
this particular EPL is an integral part of the authorization procedure as well as
the establishment of the rights of this particular operator based on his user role.
Alternatively, the authorization check is based on an EPL user authorization code
instead of the unique mobile device identifier, by checking for a match within the
User authorization codes table 554 of the EPL storage 550 in the EPL 500 for the EPL
user authorization code stored in the operator mobile device 502.
[0046] As this authorization procedure is performed automatically without any data entry
by the operator, it can be as complex as security requires without impacting the user
friendliness of the EPL as long as the procedure is not too long. Preferably, this
authorization is based on cryptographic authentication. In a particular embodiment,
the cryptographic generation of the mobile device identifier 568 or of the EPL user
authorization code includes some authenticating data. During the authorization procedure,
the mobile device identifier 568 or the EPL user authorization code is interpreted
by a cryptographic module 596 stored in the EPL and authenticated for allowing access
to the EPL. The authenticating data for the EPL user authorization code can be, for
example, the serial number of the operator mobile device 502 and/or the email identification
of the operator mobile device 502 and/or the EPL identifier.
[0047] When the authorization is successful, the EPL operator role associated with the operator
is transmitted from the operator mobile device 502 to the EPL 500 so that the EPL
gives the operator access to the set of functionalities associated with the user role.
After a successful authorization, data required for operating the EPL are transmitted
from the operator mobile device 502 to the EPL 500 such as the identifiers of the
parcels to be deposited in this particular EPL and the associated data including in
particular the associated recipient authorisation codes, which are stored in the User
authorization codes table 554, or collection rules such as the time limits for pick-up
by the recipient (step 608). In step 610, the carrier agent captures the parcel identifier
attached to the parcel to be deposited in the EPL with his mobile device 502 for example
by reading the parcel identification barcode printed on the parcel or by reading a
radio frequency signal emitted by a tag on the parcel based for example on RFID technology
or NFC technology. Preferably, following on the successful capture by the mobile device
502 of the parcel identifier, the mobile device 502 checks for a match between the
parcel identifier captured by the mobile device 502 and the list of identifiers of
the parcels to be deposited, which is stored in the Identifiers of parcels for deposit
and associated data table 570 of the operator storage 560 (step 612). Alternatively,
the parcel identifier captured by the mobile device 502 is transmitted from the mobile
device 502 to the EPL 500 and the EPL 500 performs the check for a match between the
parcel identifier captured by the mobile device 502 and the list of identifiers of
the parcels to be deposited, which is stored in the EPL 500. In this alternative case,
the list of identifiers of the parcels to be deposited may include parcel identifiers,
which still remain in the EPL storage 550 following on some previous transmission
from other mobile devices.
[0048] Following on the successful parcel identifier capture and preferably match, the EPL
500 unlocks the door of a compartment, which is defined according to a set of rules
including at least the following: the compartment is empty and the comportment size
matches the parcel size (step 614). Other rules for selecting a compartment for deposit
may include a rotation rule amongst the compartments for ensuring a homogeneous usage
of the compartments in order to prevent the early wear of any particular compartment.
The parcel size is available with the identifiers of the parcels for deposit stored
in the Identifiers of parcels for deposit and associated data table 570. Alternatively,
if the parcel size is not available in the table 570, the operator is requested to
capture the parcel size via the interface of the operator mobile device 502. Once
a compartment door is opened, the carrier agent deposits the parcel in the compartment
and closes the door (step 616). The EPL 500 stores in the parcel identifier table
552 the identifier of the parcel, which has just been deposited in the EPL, and associates
the parcel identifier with the corresponding compartment location stored in the EPL
compartments mapping 556 in the EPL storage 550. After the door closure, the EPL control
unit 532 checks whether the deposit process is completed by comparing the parcel identifiers,
which have been captured in step 610, with the list of identifiers of parcels for
deposit (step 618). If some parcels remain for deposit, the carrier agent proceeds
with step 610 (capture of the parcel identifier) and proceeds with the following steps
down to step 618 as long as he still has parcels for deposit. When, in step 618, the
EPL control unit 532 establishes that there are no more parcels for deposit or the
carrier agent has indicated via the interface of the operator mobile device 502 that
he wanted to stop the deposit process, the EPL 500 transmits to the operator mobile
device 502 data regarding the parcels deposits such as the identifier of the parcels,
which have been deposited, or the identifier of the parcels, which have been not been
deposited (step 620). As soon as the communication between the operator mobile device
502 and the remote shipping system 510 is established, the operator mobile device
502 transmits to the remote shipping system 510 data regarding the parcels deposits
via the long distance communication network 512 (step 622). Once the deposit information
is received by the remote shipping system 510, the remote shipping system 510 generates
notifications to be sent to the recipients of parcels, which have been deposited in
the EPL 500, informing them of the deposit and providing them with their recipient
authorization code. Preferably, along the whole deposit process, the mobile device
screen serves as man machine interface for informing and guiding the operator for
operating the EPL, for example in case all compartments are utilized and no more deposit
is possible.
[0049] Figure 7 illustrates how the parcel collection by the carrier agent is performed
in this second embodiment of the invention. Based on the time-limit rule, the EPL
500 establishes when a parcel is due to be collected (step 702). In order to be authorized
to use the operator mobile device 502, the carrier agent performs a login on the operator
mobile device 502 (step 704). After a successful login, the short distance communication
is activated for the operator mobile device 502 (step 706). When the carrier agent
arrives near the EPL, the short distance communication connection is automatically
initiated between the operator mobile device 502 and the EPL 500 as short distance
communication is active both on the EPL 500 and on the operator mobile device 502
(step 708). Alternatively, the short distance communication may have been deactivated
for the operator mobile device 502, automatically or manually, for example in order
to minimize electric consumption, then, when the carrier agent arrives near the EPL,
he activates the short distance communication on the operator mobile device 502 and
the short distance communication connection is automatically initiated between the
operator mobile device 502 and the EPL 500.
[0050] In step 710, the EPL performs the authorization procedure for allowing access with
the operator mobile device 502 to the EPL preferably by checking for a match within
the Mobile devices identifiers table 559 of the EPL storage 550 in the EPL 500 for
the unique mobile device identifier 568, which is stored in the operator storage 560
of the operator mobile device 502 and which is transmitted by the operator mobile
device 502 to the EPL 500. Checking on whether the operator has the access right to
this particular EPL is an integral part of the authorization procedure as well as
the establishment of the rights of this particular operator based on his user role.
Alternatively, the authorization check is based on the EPL user authorization code
instead of the unique mobile device identifier, by checking for a match within the
User authorization codes table 554 of the EPL storage 550 in the EPL 500 for the EPL
user authorization code stored in the operator mobile device 502.
[0051] As this authorization procedure is performed automatically without any data entry
by the operator, it can be as complex as security requires without impacting the user
friendliness of the EPL as long as the procedure is not too long. Preferably, this
authorization is based on cryptographic authentication. In a particular embodiment,
the cryptographic generation of the mobile device identifier 568 or of the EPL operator
identifier includes some authenticating data. During the authorization procedure,
the mobile device identifier 568 or the EPL operator identifier is interpreted by
the cryptographic module 596 stored in the EPL and authenticated for allowing access
to the EPL. The authenticating data for the EPL operator identifier can be, for example,
the serial number of the operator mobile device 502 and/or the email identification
of the operator mobile device 502 and/or the EPL identifier. When the authorization
is successful, the EPL operator role associated with the operator is transmitted from
the operator mobile device 502 to the EPL 500 so that the EPL gives the operator access
to the set of functionalities associated with the user role. After a successful authorization,
data required for operating the EPL are transmitted from the operator mobile device
502 to the EPL 500 such as the time limits rules for pick-up by the recipient (step
712). If one parcel or a group of parcels is due to be collected and corresponds to
the carrier organization for which the agent works, the EPL 500 opens the door of
a compartment storing a parcel to be collected by the carrier agent (step 714) and
the carrier agent collects the parcel and closes the door (step 716). The EPL 500
retrieves the identifier of the collected parcel via the EPL compartments mapping
and transmits it to the operator mobile device 502. The EPL 500 logs information data
relative to the parcel collection, and deletes the parcel identifier from the Parcel
identifiers table 552 and its association in the EPL compartments mapping 556 as well
as the associated Recipient authorization code. Preferably, the carrier agent captures
the parcel identifier attached to the collected parcel with his mobile device 502
for the operator mobile device 502 to check for a match between the parcel identifier
captured by the mobile device 502 and identifier of the collected parcel transmitted
by the EPL 500 to the operator mobile device 502 (step 718). In step 720, the EPL
control unit 532 checks whether the collection process is completed. If some parcels
are still due to be collected by the carrier agent, the EPL 500 proceeds with step
714 (compartment door opening for collection) and proceeds with the following steps
down to step 720 as long as there are still has parcels for collection. When, in step
720, the EPL control unit 532 establishes that there is no more parcels for collection
by the carrier agent or if the carrier agent has indicated via the interface of the
operator mobile device 502 that he wanted to stop the collection process, the EPL
500 transmits to the operator mobile device 502 data regarding the parcels collection
and preferably any operation information of EPL 500 (step 722). As soon as the communication
between the operator mobile device 502 and the remote shipping system 510 is established,
the operator mobile device 502 transmits to the remote shipping system 510 data regarding
the parcels collection via the long distance communication network 512 (step 724).
Preferably, along the whole collection process, the mobile device screen serves as
man machine interface for informing and guiding the operator for operating the EPL,
for example in informing that there is a parcel to be collected or that the collection
is completed.
[0052] It is easily devised by those ordinary skilled in the art that the deposit process
and collection process can be combined when the EPL 500 is operated by a carrier agent.
Preferably, the operator mobile device provides the operation interface for informing
the carrier agent that a parcel needs to be collected or for the carrier agent to
initiate the parcel collection at his convenience.
[0053] The method for deposit and collection described above ensures that the carrier operation
is not disrupted in case of temporary long distance communication issue, for example
if the communication between the operator mobile device 502 and the remote shipping
system 510 does not operate near the EPL. As the required data to be transmitted to
the EPL 500, i.e. the list of carriers and carrier agents authorized to operate the
EPL or the EPL user roles or the identifiers of the parcels for deposit and associated
data, are transmitted to and stored in the operator mobile device 502 as soon as the
long distance communication between the operator mobile device 502 and the remote
shipping system 510 is established, they can be transmitted by the operator mobile
device 502 to the EPL 500 via the short distance communication when the operator mobile
device 502 is near the EPL 500, even if the long distance communication does not operate.
After a deposit or collection on the EPL 500 by a carrier agent, the required data
to be transmitted to the remote shipping system 510 are transmitted to and stored
in the operator mobile device 502 via the short distance communication during the
deposit or collection process. These data are then transmitted to the remote shipping
system 510 as soon as the long distance communication between the operator mobile
device 502 and the remote shipping system 510 is established. So, the eventual delay
for transmitting to the remote shipping system 510 these data, such as the EPL status,
is manageable and does disrupt the carrier operation as the only delay information
is about freed compartments in the EPL 500. It is to be understood that the method
embodiments described above also apply to any operation on the EPL 500 by any authorized
agent including maintenance agents.
[0054] Figure 8 illustrates how the parcel pick-up by the recipient is performed in this
second embodiment of the invention. When a recipient makes a request for a shipment,
typically via a computer system, this request is logged into the remote shipping system
510 (step 802). Preferably, when the recipient chooses that the parcel, that he orders,
be delivered in an EPL, the remote shipping system informs the recipient that the
EPL pick-up application 582 shall be downloaded onto his recipient mobile device 504.
In a preferred embodiment, the recipient is required to agree that the downloaded
application can automatically turn on the short distance communication used for the
recipient mobile device 504 to communicate with the EPL 500, for example Bluetooth
or WIFI, so that the short distance communication is turned on when the EPL pick-up
application 582 is activated and the short distance communication between the recipient
mobile device 504 and the EPL 500 can be automatically established. This particular
embodiment provides a seamless user-friendly experience for the recipient who does
not have to activate the short distance communication nor have to remember about it
so that connection with the EPL can be fully automatic. The remote shipping system
510 then downloads the EPL pick-up application 582 in the recipient storage 580 of
the recipient mobile device 504, or for many standard operating systems for mobile
devices, the recipient is requested and guided to use the associated application store,
for example apps store™ or Google play™, for downloading the EPL pick-up application
onto his mobile device 504 (step 804). After the parcel deposit in the EPL 500, data
regarding the parcel deposit is transmitted to the remote shipping system 510 via
the carrier agent mobile device 502, and the remote shipping system 510 sends at least
one notification to the recipient mobile device 504 for informing the recipient of
the parcel deposit in the EPL 500 and of the location of EPL 500. This notification
data for operating the EPL 500 for picking-up the parcel comprising at least the Recipient
authorization code and preferably the short distance communication codes and the EPL
recipient role if these parameters are not downloaded with the EPL pick-up application
582 (step 806). The EPL pick-up application 582 resident in the recipient mobile device
504 is activated by this notification, and retrieves the data for operating the EPL
500 for picking-up the parcel, which are included in the notification, and stores
the Recipient authorization code 584 in the recipient storage 580 (step 808). Preferably,
the EPL pick-up application 582 is then de-activated either manually by the recipient
or automatically, for example in order to minimize electric consumption (step 810).
In a preferred embodiment, the notification is a SMS including a message text informing
the recipient of the parcel deposit in the EPL 500 and of the location of the EPL
500 and including at least the Recipient authorization code and the codes for establishing
the short distance communication by the recipient mobile device 504 with the EPL 500,
as part of the data for operating the EPL 500 for picking-up the parcel. For example,
in the case of a short distance WIFI communication, the codes for establishing WIFI
communication are the SSI code and the associated password. Preferably, the EPL pick-up
application 582 cancels the SMS notification so as to delete all data for operating
the EPL 500 for picking-up the parcel, which are still visible on the SMS, and generates
a notification accessible on the recipient mobile device 504 and limited to informing
the recipient of the parcel deposit in the EPL 500 and of the location of the EPL
500, for example in the form of a new SMS.
[0055] Alternatively to an immediate download of the EPL pick-up application at the time
of the request for shipment, the recipient may have the possibility to choose to delay
the download of the EPL pick-up application on his mobile device 504. The download
of the EPL pick-up application is performed when, after the parcel deposit, the remote
shipping system 510 sends the at least one notification to the recipient mobile device
504. In a preferred embodiment, the recipient is required to agree that the downloaded
application can automatically turn on the short distance communication used by the
EPL 500 so that the short distance communication is turned on when the EPL pick-up
application 582 is activated. The EPL pick-up application 582 is then activated manually
or automatically and retrieves the data for operating the EPL 500 for picking-up the
parcel, which are included in the notification. Preferably, the EPL pick-up application
582 is then de-activated either manually by the recipient or automatically.
[0056] When the recipient arrives near the EPL, he activates the EPL pick-up application
582 on his mobile device 504, if it not activated yet, and the short distance communication
is automatically turned on (step 812). The short distance communication connection
between the recipient mobile device 504 and the EPL 500 is automatically initiated
by using the short distance communication codes 586 stored in the recipient storage
580 of the recipient mobile device 504. Alternatively, when the recipient arrives
near the EPL, the EPL pick-up application 582 may still be active, and the short distance
communication is also active, and then the short distance communication connection
between the recipient mobile device 504 and the EPL 500 is automatically initiated.
[0057] In step 814, the EPL performs the authorization procedure for allowing recipient
access to the EPL by checking for a match within the User authorization codes table
554 of the EPL storage 550 in the EPL 500 for the Recipient authorization code 584,
which is stored in the recipient storage 580 of the recipient mobile device 504 and
which is transmitted by the recipient mobile device 504 to the EPL 500. Preferably,
this authorization is based on cryptographic technologies for authentication and/or
confidentiality. In a particular embodiment, the cryptographic generation of the Recipient
authorization code 584 includes some authenticating data. During the authorization
procedure, the Recipient authorization code is interpreted by the cryptographic module
596 stored in the EPL and authenticated for allowing access to the EPL. The authenticating
data can be, for example, the serial number of the recipient mobile device 504 and/or
the phone number of the recipient mobile device 504 and/or the EPL identifier. When
the authorization is successful, the operator mobile device 504 transmits to the EPL
500 data including the EPL recipient role so that the EPL gives the recipient access
to the set of functionalities associated with the recipient role (step 816). The EPL
500 opens the door of a compartment storing the parcel to be picked-up by the recipient
(step 818) and the recipient picks-up the parcel and closes the door (step 820). The
EPL 500 retrieves the identifier of the collected parcel via the EPL compartments
mapping 556 and transmits it to the recipient mobile device 504. The EPL 500 logs
information data relative to the parcel pick-up and deletes the corresponding parcel
identifier from the Parcel identifiers table 552 and its association in the EPL compartments
mapping 556 as well as the associated Recipient authorization code. The EPL 500 transmits
to the recipient mobile device 504 data regarding the parcel pick-up (step 822). As
soon as the communication between the recipient mobile device 504 and the remote shipping
system 510 is established, the recipient mobile device 504 transmits to the remote
shipping system 510 data regarding the parcel pick-up via the long distance communication
network 512 (step 824). In a preferred embodiment, the communication cost for the
data transmission from the recipient mobile device 504 to the remote shipping system
510 is redirected by the EPL pick-up application 582 to the organisation in charge
of the EPL. In case the recipient has another parcel to pick-up in parallel, the remote
shipping system 510 sends in parallel another notification to the recipient mobile
device 504. The EPL pick-up application 582 processes this additional notification,
and manages a second parcel pick-up by repeating the pick-up steps from step 814.
Preferably, along the whole pick-up process, the mobile device screen serves as man
machine interface for informing and guiding the recipient for operating the EPL, the
interface operation being controlled by the EPL pick-up application 582, for example
in informing that there is another parcel to be picked-up.
[0058] The method for parcel pick-up described above ensures that the carrier or recipient
operations are not disrupted in case of temporary long distance communication issue,
for example if the communication between the recipient mobile device 504 and the remote
shipping system 510 does not operate near the EPL. After a parcel pick-up from the
EPL 500 by the recipient, the required data to be transmitted to the remote shipping
system 510 are transmitted to and stored in the recipient mobile device 504 via the
short distance communication during the pick-up process. These data are then transmitted
to the remote shipping system 510 as soon as the long distance communication between
the recipient mobile device 504 and the remote shipping system 510 is established.
So the eventual delay for transmitting to the remote shipping system 510 these data,
such as the EPL status, is manageable and does disrupt the carrier operation as the
only delay information is about freed compartments in the EPL 500.
[0059] It is easily devised by those ordinary skilled in the art that the first embodiment
of the invention and the second embodiment of the invention described above can be
combined, for example when two parks of parcel lockers, one park operated according
to the first embodiment of the invention and another park operated according to the
second embodiment of the invention, are managed by the same carrier organization,
are operated by the same carrier agents and are offered for usage to the same pool
of recipient clients. Such combined operation may be used when one park is constituted
of EPLs installed in areas well covered by long distance communication, and another
park is constituted of EPLs installed in areas with limited or no access to long distance
communication.
[0060] Figure 9A shows a schematic representation of an example computer system 900 suitable
for implementing embodiments of the user mobile devices 102 or 104 or 502 or 504.
The computer 900 includes a bus 902, which connects major components of the computer
system 900, such as a processor 904, one or more storage components 906 such as RAM,
ROM, flash RAM, hard drive, flash drive, or the like and a communication interface
908 for short distance communication such as WIFI or Bluetooth and another communication
interface 910 for long distance communication such as an Ethernet, Internet, wide
area network, or similar connection. Additional components are also connected to bus
902, such as a reader 912 such as a barcode reader or a RFID tag reader, and a display
914 such as a touchscreen, or the like, with eventually a keyboard. In a preferred
embodiment, the computer 900 also includes a cryptographic module 916 connected to
the bus 902.
[0061] The bus 902 allows data communication between the processor 904 and the storage 906.
The storage comprises, for example, the operator storage 560 or the recipient storage
580 and further generally includes the main memory into which an operating system
and application programs are loaded. The storage also can contain, among other code,
software which controls basic hardware operation of the system, such as interactions
with peripheral components. Applications resident with the computer system 900 are
generally stored on and accessed via the storage 906. In the case of the recipient
mobile devices, the storage in particular contains the EPL pick-up application.
[0062] Figure 9B shows a schematic representation of an example computer system 950 suitable
for implementing embodiments of the EPL 100 or 500. The computer 950 includes a bus
952, which connects major components of the computer system 950, such as a processor
954, one or more storage components 956 such as RAM, ROM, flash RAM, hard drive, flash
drive, or the like and a communication interface 958 for short distance communication
such as WIFI or Bluetooth and an I/O controller 952 for controlling, for example,
the compartments doors of the EPL 100 or 500. For the EPL 100, an additional communication
interface 960 for long distance communication such as an Ethernet, Internet, wide
area network, or similar connection is connected to bus 952. In a preferred embodiment,
the computer 950 also includes a cryptographic module 966 connected to the bus 952.
[0063] The bus 952 allows data communication between the processor 954 and the storage 956.
The storage comprises the EPL storage 150 or 550 and further generally includes the
main memory into which an operating system and application programs are loaded. The
storage also can contain, among other code, software which controls basic hardware
operation of the system, such as interactions with peripheral components. Applications
resident within the computer system 950 are generally stored on and accessed via the
storage 956.
[0064] For local wireless networks such as WIFI or Bluetooth, the communication interface
908 for short distance communication for the user mobile devices in figure 9A and
the communication interface 958 for short distance communication for the EPL in figure
9B constitutes the components of the short distance communication network 106 or 506.
[0065] Additional components may be included in the computer system 900 or 950 as will be
understood by one of skill in the art; conversely, all of the components shown in
figure 9A or 9B need not be present to practice the invention. The components can
be interconnected in different ways from that shown. The operation of a computer such
as that shown in figure 9A or 9B is readily known in the art and is not discussed
in detail in this application.
[0066] More generally, although the embodiments of the invention have been described in
the case of shipment items such as parcels or packages, it is to be understood that
the invention is not limited such items, but can also be applied to any items to be
handled with electronic lockers.
1. A method for operating electronic lockers for parcel delivery and pick-up wherein
a remote shipping system (110, 510) transmits to at least one mobile device (102,
104, 502, 504) via a long distance communication network (112, 512) data related to
parcels to be handled by at least one electronic locker (100, 500) and wherein a user
operates said at least one electronic locker with said at least one mobile device
via a short distance communication network (106, 506) without using a user interface
of said at least one electronic locker and wherein said at least one electronic locker
using at least one mobile device via said short distance communication network transmits
data related to parcels handling during the user operation of said at least one electronic
locker.
2. The method according to claim 0, wherein said at least one mobile device automatically
initiates communication with said at least one electronic locker via said short distance
communication and automatically performs an authorization procedure for allowing said
at least one mobile device to operate said at least one electronic locker based on
an identifier (168, 568, 584) stored in said at least one mobile device and based
on tables (154, 554, 559) stored in said at least one electronic locker.
3. The method according to claims 1 or 2,
characterized in that:
- user roles are pre-defined for each type of users of said at least one electronic
locker,
- following on the authorization procedure, access to said at least one electronic
locker for the user is allowed, and
- the user operates said at least one electronic locker based on his user role.
4. The method according to any one of claims 1 to 3, characterized in that no data is exchanged directly via any long distance communication network between
said at least one electronic locker (500) and said remote shipping system (510) and
in that data exchanges between said at least one electronic locker and said remote shipping
system are performed via said at least one mobile device (502, 504).
5. The method according to claim 4,
characterized in that said identifier (568) stored in said at least one mobile device (502) and used in
said authorization procedure for allowing said at least one mobile device to operate
said at least one electronic locker, is an identifier of said at least one mobile
device.
at least one mobile device (102, 104, 502, 504) via a long distance communication
network (112, 512) and wherein the recipient operates said at least one electronic
locker with said at least one mobile device via a short distance communication network
(106, 506), comprising the steps of:
- downloading onto said at least one mobile device a pick-up application (182, 582)
for managing access by the recipient to said at least one electronic locker and for
operating said at least one electronic locker, and
- automatically activating said pick-up application by a notification sent by said
remote shipping system to said at least one mobile device.
7. The method according to claim 6, characterized in that said notification includes data to operate said at least one electronic locker for
picking-up the parcel comprising at least a recipient authorization code (184, 584).
8. The method according to claims 6 or 7, characterized in that said pick-up application automatically deletes said notification received by said
at least one mobile device.
9. The method according to any one of claims 6 to 8, characterized in that said pick-up application automatically turns on the short distance communication
used for said at least one mobile device to communicate with said at least one electronic
locker.
10. A method for deposit or collection of parcels by a carrier agent in at least one
electronic locker (500) wherein a recipient operates said at least one electronic
locker with at least one mobile device (502) via a short distance communication network
(506), and wherein
- user roles pre-defined for each type of users of said at least one electronic locker
and a list of electronic lockers authorized (566) for each carrier agent are stored
in a operator storage (560) of said at least one mobile device,
- the carrier agent logs in on his mobile device, which identifies the user role of
the carrier agent and the list of electronic lockers that the carrier agent is authorized
to operate,
- following on an authorization procedure, access to said at least one electronic
locker for the carrier agent is allowed based on the list of electronic lockers authorized
for the carrier agent, and
- the carrier agent operates said at least one electronic locker based on his user
role.
11. The method for deposit or collection of parcels by a carrier agent according to claim
10 wherein
- an identifier (568) of said at least one mobile device is stored in said operator
storage of said at least one mobile device and a mobile device identifiers table (559)
is stored in a EPL storage (550) of said at least one electronic locker, and
- during an authorization procedure for allowing said at least one mobile device to
operate said at least one electronic locker, a match is performed between said identifier
of said at least one mobile device and said mobile device identifiers table.
12. A computerized electronic locker system for parcel delivery and pick-up, comprising:
a remote shipping system (110, 510),
a long distance communication network (112, 512), and
at least one electronic locker (100, 500), characterized in that it further comprises at least one mobile device (102, 104, 502, 504) and a short
distance communication network (106, 506), said at least one mobile device communicating
with said at least one electronic locker via said short distance communication network
and with said remote shipping system via said long distance communication network
and in that the user interface of said at least one mobile device is the only user interface
for the user to operate said at least one electronic locker.
13. The system according to claim 12, characterized in that said at least one mobile device comprises an identifier (168, 184, 568, 584) for
automatically allowing said at least one mobile device to operate said at least one
electronic locker via said short distance communication network based on tables (154,
554, 559) stored in said at least one electronic locker.
14. The system according to any one of claims 12 or 13, characterized in that it further comprises a pre-defined user roles table (158, 558, 564) and in that it has means (159, 954) for associating each user to a user role and a pre-defined
set of functionalities.
15. The system according to any one of claims 12 to 14, characterized in that said at least one mobile device comprises a pick-up application (182, 582) for managing
the access by a parcel recipient to said at least one electronic locker and in that said at least one electronic locker and said remote shipping system exchange data
only via said at least one mobile device.