(19)
(11) EP 3 347 863 A1

(12)

(43) Date of publication:
18.07.2018 Bulletin 2018/29

(21) Application number: 17728646.5

(22) Date of filing: 18.04.2017
(51) International Patent Classification (IPC): 
G06Q 10/06(2012.01)
H04M 3/523(2006.01)
(86) International application number:
PCT/IB2017/000570
(87) International publication number:
WO 2017/182879 (26.10.2017 Gazette 2017/43)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
MA MD

(30) Priority: 18.04.2016 US 201615131915
28.07.2016 US 201615221698

(60) Divisional application:
18166851.8
18166871.6
18168620.5

(71) Applicant: Afiniti Europe Technologies Limited
Altrincham, Cheshire WA14 2DT (GB)

(72) Inventor:
  • CHISHTI, Zia
    Washington, DC 20005 (US)

(74) Representative: Carpmaels & Ransford LLP 
One Southampton Row
London WC1B 5HA
London WC1B 5HA (GB)

   


(54) TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM