(19)
(11) EP 3 432 559 B8

(12) CORRECTED EUROPEAN PATENT SPECIFICATION
Note: Bibliography reflects the latest situation

(15) Correction information:
Corrected version no 1 (W1 B1)

(48) Corrigendum issued on:
03.07.2024 Bulletin 2024/27

(45) Mention of the grant of the patent:
15.05.2024 Bulletin 2024/20

(21) Application number: 18184020.8

(22) Date of filing: 17.07.2018
(51) International Patent Classification (IPC): 
H04M 3/42(2006.01)
G06F 40/30(2020.01)
G06Q 30/016(2023.01)
G10L 15/08(2006.01)
H04M 3/493(2006.01)
G06Q 10/02(2012.01)
G10L 13/08(2013.01)
(52) Cooperative Patent Classification (CPC):
H04M 3/42127; H04M 3/493; G06Q 10/02; G06Q 30/016; G06F 40/30

(54)

SYSTEM AND METHOD FOR CONTEXTUALLY BASED FULFILLMENT OF COMMUNICATED SERVICE REQUESTS VIA A TELEPHONY PLATFORM

SYSTEM UND VERFAHREN ZUR KONTEXTUELL BASIERTEN ERFÜLLUNG VON ÜBER EINE TELEFONIEPLATTFORM KOMMUNIZIERTEN SERVICEANFRAGEN

SYSTÈME ET PROCÉDÉ D'EXÉCUTION BASÉE SUR LE CONTEXTE DE DEMANDES DE SERVICE COMMUNIQUÉES PAR L'INTERMÉDIAIRE D'UNE PLATEFORME DE TÉLÉPHONIE


(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

(30) Priority: 17.07.2017 US 201715651623

(43) Date of publication of application:
23.01.2019 Bulletin 2019/04

(73) Proprietor: Vonage Business Inc.
Holmdel, NJ 07733 (US)

(72) Inventors:
  • Efrati, Tzahi
    HOBOKEN, NJ New Jersey 07030 (US)
  • Alwell, Kevin John
    Colts Neck, NJ 07722 (US)

(74) Representative: AWA Sweden AB 
Box 5117
200 71 Malmö
200 71 Malmö (SE)


(56) References cited: : 
WO-A1-2017/044163
US-A1- 2014 280 757
US-A1- 2013 152 092
   
  • Nick Loper: "Magic Review - Does the Get Magic Text Message Assistant Really Work?", , 6 April 2017 (2017-04-06), XP055523035, Retrieved from the Internet: URL:https://www.virtualassistantassistant. com/magic [retrieved on 2018-11-12] & Jonathan Shieber: "A Slack integration is Magic's next act | TechCrunch", , 19 April 2017 (2017-04-19), XP055523268, Retrieved from the Internet: URL:https://techcrunch.com/2017/04/19/for- my-next-trick/ [retrieved on 2018-11-13] & Brent Rose: "What $500 Can Get You on Magic (Stress Testing the SMS Delivery Startup)", , 2 May 2015 (2015-05-02), page 1, XP054978863, Retrieved from the Internet: URL:https://www.youtube.com/watch?v=YTH14k k2IrI [retrieved on 2018-11-16]
  • Nick Loper: "GoButler Review - Go Butler SMS Assistant Reviews", , 26 November 2016 (2016-11-26), XP055523029, Retrieved from the Internet: URL:https://www.virtualassistantassistant. com/gobutler [retrieved on 2018-11-12] & Alexander Hüsing: "GoButler setzt mit Angel nun voll und ganz auf B2B", , 16 May 2016 (2016-05-16), XP055523280, Retrieved from the Internet: URL:https://www.deutsche-startups.de/2016/ 05/16/gobutler-angel-b2b/ [retrieved on 2018-11-13]
   
Note: Within nine months from the publication of the mention of the grant of the European patent, any person may give notice to the European Patent Office of opposition to the European patent granted. Notice of opposition shall be filed in a written reasoned statement. It shall not be deemed to have been filed until the opposition fee has been paid. (Art. 99(1) European Patent Convention).