UNSUPERVISED INDUCTION OF USER INTENTS FROM CONVERSATIONAL CUSTOMER SERVICE CORPORA - Patent 4038538

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EP 4 038 538 A1

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(43)	Date of publication:
	10.08.2022 Bulletin 2022/32

(21)	Application number: 19783514.3

(22)	Date of filing: 04.10.2019

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International Patent Classification (IPC):

G06F 40/30^(2020.01)

(52)	Cooperative Patent Classification (CPC):
	G06F 40/30

(86)	International application number:
	PCT/EP2019/076984

(87)	International publication number:
	WO 2021/063524 (08.04.2021 Gazette 2021/14)

(84)	Designated Contracting States:
	AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
	Designated Extension States:
	BA ME
	Designated Validation States:
	KH MA MD TN

(71)	Applicant: Omilia Natural Language Solutions Ltd.
	Limassol, 3040 (CY)

(72)	Inventors:
	GKIKAS, Konstantinos 17455 17455 Athens (GR) GKOTSOULIA, Paraskevi 17121 Nea Smirni 17121 Athens (GR)

(74)	Representative: Pisani, Diana Jean et al
	White & Case LLP 5 Old Broad Street London EC2N 1DW London EC2N 1DW (GB)

(54)	UNSUPERVISED INDUCTION OF USER INTENTS FROM CONVERSATIONAL CUSTOMER SERVICE CORPORA