(19)
(11) EP 4 046 056 A1

(12)

(43) Date of publication:
24.08.2022 Bulletin 2022/34

(21) Application number: 20803353.0

(22) Date of filing: 13.10.2020
(51) International Patent Classification (IPC): 
G06F 40/30(2020.01)
G06Q 30/00(2012.01)
G06F 40/216(2020.01)
(52) Cooperative Patent Classification (CPC):
G06F 40/30; H04M 3/5175; H04M 2201/40; H04M 2203/401; G06F 40/216; G06Q 10/10; G06Q 30/01
(86) International application number:
PCT/US2020/055386
(87) International publication number:
WO 2021/076498 (22.04.2021 Gazette 2021/16)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
KH MA MD TN

(30) Priority: 15.10.2019 US 201916653258
13.12.2019 US 201916713813
13.12.2019 US 201916713856

(71) Applicant: Verint Americas Inc.
Alpharetta, GA 30005 (US)

(72) Inventor:
  • JOHNSTON, Michael
    Alpharetta, GA 30005 (US)

(74) Representative: Fraser, Karen 
Murgitroyd & Company London Euston House 24 Eversholt Street
London NW1 1AD
London NW1 1AD (GB)

   


(54) SYSTEM AND METHOD OF SENTIMENT MODELING AND APPLICATION TO DETERMINE OPTIMIZED AGENT ACTION