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(11)

EP 4 049 167 A1

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(43) Date of publication: 31.08.2022 Bulletin 2022/35 (21) Application number: 20878724.2 (22) Date of filing: 23.10.2020

(51) International Patent Classification (IPC):  G06F 40/279(2020.01) G06F 40/126(2020.01) G06N 3/02(2006.01) G06F 40/12(2020.01) G06K 9/62(2022.01) G06T 9/00(2006.01) (52) Cooperative Patent Classification (CPC): G06F 40/295; G06K 9/6272; G06T 9/002; G06N 3/0454; G06N 3/0445; G06N 3/084; G06N 3/0481; G06V 10/82 (86) International application number: PCT/IB2020/059996 (87) International publication number: WO 2021/079347 (29.04.2021 Gazette 2021/17)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME Designated Validation States: KH MA MD TN (30) Priority: 25.10.2019 CA 3060293 25.10.2019 US 201916663926 (71) Applicant: SERVICENOW CANADA INC. Montreal, QC H2S 3G9 (CA)	(72) Inventors: NGUYEN, Olivier Montreal, Québec H2S 3G9 (CA) DE BERKER, Archy Montreal, Québec H2S 3G9 (CA) ALESE, Eniola Montreal, Québec H2S 3G9 (CA) LAALI, Majid Montreal, Québec H2S 3G9 (CA) (74) Representative: Kolster Oy Ab  Salmisaarenaukio 1 P.O. Box 204 00181 Helsinki 00181 Helsinki (FI)