(19)
(11) EP 4 066 177 A2

(12)

(88) Date of publication A3:
22.07.2021

(43) Date of publication:
05.10.2022 Bulletin 2022/40

(21) Application number: 20842353.3

(22) Date of filing: 24.11.2020
(51) International Patent Classification (IPC): 
G06Q 10/00(2012.01)
G06F 40/30(2020.01)
G06Q 30/02(2012.01)
G10L 25/72(2013.01)
(52) Cooperative Patent Classification (CPC):
G06Q 30/0281; G06Q 10/00; G06F 40/30; H04M 3/51; H04M 2201/40; G06F 40/20; G10L 15/26
(86) International application number:
PCT/US2020/062093
(87) International publication number:
WO 2021/108454 (03.06.2021 Gazette 2021/22)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
KH MA MD TN

(30) Priority: 27.11.2019 US 201916698449
27.11.2019 US 201916698457
27.11.2019 US 201916698470
27.11.2019 US 201916698478
27.11.2019 US 201916698484

(71) Applicant: Amazon Technologies, Inc.
Seattle, WA 98108-1226 (US)

(72) Inventors:
  • SIVASUBRAMANIAN, Swaminathan
    Seattle, Washington 98109 (US)
  • PHILOMIN, Vasanth
    Seattle, Washington 98109 (US)
  • ANBAZHAGAN, Vikram
    Seattle, Washington 98109 (US)
  • SINGH, Ashish
    Seattle, Washington 98109 (US)
  • DEO, Atul
    Seattle, Washington 98109 (US)
  • ARORA, Anuroop
    Seattle, Washington 98109 (US)
  • YOUNG, Jessie
    Seattle, Washington 98109 (US)
  • YADAV, Harsh
    Seattle, Washington 98109 (US)
  • KALE, Priyanka Shirish
    Seattle, Washington 98109 (US)
  • DAVIDSON, Colin Thomas
    Seattle, Washington 98109 (US)
  • EL-HAGGAN, Yasser
    Seattle, Washington 98109 (US)
  • PRABALA, Srikanth
    Seattle, Washington 98109 (US)
  • PENG, Zeshan
    Seattle, Washington 98109 (US)
  • CHIOU, Matthew Chih-Hui
    Seattle, Washington 98109 (US)
  • DAMACHARLA, Snehankita
    Seattle, Washington 98109 (US)

(74) Representative: Keijser Bergöö, Malin Katarina 
Rouse AB Docketing, PO Box 42
683 21 Hagfors
683 21 Hagfors (SE)

   


(54) SYSTEMS AND METHODS TO ANALYZE CUSTOMER CONTACTS