(19)
(11) EP 4 073 719 A1

(12)

(43) Date of publication:
19.10.2022 Bulletin 2022/42

(21) Application number: 20841803.8

(22) Date of filing: 14.12.2020
(51) International Patent Classification (IPC): 
G06Q 10/00(2012.01)
(52) Cooperative Patent Classification (CPC):
G06Q 10/00
(86) International application number:
PCT/US2020/064868
(87) International publication number:
WO 2021/119592 (17.06.2021 Gazette 2021/24)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
KH MA MD TN

(30) Priority: 13.12.2019 US 201916714499

(71) Applicant: Greeneden U.S. Holdings II, LLC
Daly City, CA 94014 (US)

(72) Inventors:
  • FRIIO, Andrea
    Daly City, California 94014 (US)
  • LEJEUNE, Arnaud
    Daly City, California 94014 (US)
  • HALTER, Stephanie
    Daly City, California 94014 (US)
  • BATES, Anthony J.
    Daly City, California 94014 (US)

(74) Representative: FRKelly 
27 Clyde Road
Dublin D04 F838
Dublin D04 F838 (IE)

   


(54) CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP