(19)

(11)

EP 4 211 681 A1

(12)

(43) Date of publication: 19.07.2023 Bulletin 2023/29 (21) Application number: 20964437.6 (22) Date of filing: 21.12.2020

(51) International Patent Classification (IPC):  G10L 19/00(2013.01) G10L 15/04(2013.01) G06F 16/68(2019.01) G10L 15/16(2006.01) G10L 15/26(2006.01) G10L 15/183(2013.01) H04M 1/64(2006.01) (52) Cooperative Patent Classification (CPC): G10L 15/26; G10L 19/0018; G10L 19/22; G06F 16/65; G06F 16/61 (86) International application number: PCT/US2020/070944 (87) International publication number: WO 2022/119585 (09.06.2022 Gazette 2022/23)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA ME Designated Validation States: KH MA MD TN (30) Priority: 02.12.2020 US 202017109445 (71) Applicant: Medallia, Inc. San Francisco, CA 94015 (US)	(72) Inventor: GARROD, David Leadville, Colorado 80461 (US) (74) Representative: Shipp, Nicholas  Kilburn & Strode LLP Lacon London 84 Theobalds Road London WC1X 8NL London WC1X 8NL (GB)