(19)
(11) EP 4 243 391 B8

(12) CORRECTED EUROPEAN PATENT SPECIFICATION
Note: Bibliography reflects the latest situation

(15) Correction information:
Corrected version no 1 (W1 B1)

(48) Corrigendum issued on:
22.01.2025 Bulletin 2025/04

(45) Mention of the grant of the patent:
18.12.2024 Bulletin 2024/51

(21) Application number: 23182509.2

(22) Date of filing: 21.11.2018
(51) International Patent Classification (IPC): 
H04M 3/51(2006.01)
H04M 1/725(2021.01)
 H04M 3/523(2006.01)
(52) Cooperative Patent Classification (CPC):
H04L 65/1033; H04L 65/403; H04M 3/4938; H04M 3/5141; H04M 3/5238; H04M 3/5166; H04M 1/724; H04M 2203/60; H04L 65/1104

(54)

METHOD FOR OMNI-CHANNEL NOTIFICATION AND SELECTION

VERFAHREN ZUR BENACHRICHTIGUNG UND AUSWAHL VON OMNI-KANÄLEN

PROCÉDÉ DE NOTIFICATION ET DE SÉLECTION OMNI-CANAL

(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

(30) Priority: 06.07.2018 US 201816028972

(43) Date of publication of application:
13.09.2023 Bulletin 2023/37

(62) Application number of the earlier application in accordance with Art. 76 EPC:
18925277.8 / 3818687

(73) Proprietor: Genesys Cloud Services, Inc.
Menlo Park, CA 94025 (US)

(72) Inventors:
  • ANANDADOSS, Praveen Kumar
    600096 Chennai (IN)
  • SUBRAMANIAN, Rajeshkumar
    600096 Chennai (IN)
  • SIVAKUMAR, Venkatesh
    600096 Chennai (IN)

(74) Representative: FRKelly 
Waterways House Grand Canal Quay
Dublin D02 PD39
Dublin D02 PD39 (IE)


(56) References cited: : 
WO-A1-2018/057661
 US-A1- 2016 028 891
   
       
    Note: Within nine months from the publication of the mention of the grant of the European patent, any person may give notice to the European Patent Office of opposition to the European patent granted. Notice of opposition shall be filed in a written reasoned statement. It shall not be deemed to have been filed until the opposition fee has been paid. (Art. 99(1) European Patent Convention).