(19)
(11) EP 4 373 064 A8

(12) CORRECTED EUROPEAN PATENT APPLICATION
Note: Bibliography reflects the latest situation

(15) Correction information:
Corrected version no 1 (W1 A2)

(48) Corrigendum issued on:
26.06.2024 Bulletin 2024/26

(43) Date of publication:
22.05.2024 Bulletin 2024/21

(21) Application number: 24157564.6

(22) Date of filing: 15.09.2020
(51) International Patent Classification (IPC): 
H04M 3/523(2006.01)
(52) Cooperative Patent Classification (CPC):
H04M 3/5232; G06Q 10/063112
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

(30) Priority: 19.09.2019 US 201916576434

(62) Application number of the earlier application in accordance with Art. 76 EPC:
20780874.2 / 3895098

(71) Applicant: Afiniti, Ltd.
Hamilton HM11 (BM)

(72) Inventors:
  • O'BRIEN, Caroline
    Bondi Nsw, 2026 (AU)
  • LOPEZ-PORTILLO, Julian
    11540 Mexico City (MX)
  • GARBACIK, Karl
    Washington, DC 20006 (US)
  • KAN, Ittai
    Mclean, VA 22101 (US)

(74) Representative: Carpmaels & Ransford LLP 
One Southampton Row
London WC1B 5HA
London WC1B 5HA (GB)

 
Remarks:
This application was filed on 14-02-2024 as a divisional application to the application mentioned under INID code 62.
Remarks:
Claims filed after the date of filing of the application (Rule 68(4) EPC).
 


(54) TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM


(57) Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.