(19)
(11) EP 4 558 920 A2

(12)

(88) Date of publication A3:
22.02.2024

(43) Date of publication:
28.05.2025 Bulletin 2025/22

(21) Application number: 23843706.5

(22) Date of filing: 21.07.2023
(51) International Patent Classification (IPC): 
G06F 40/10(2020.01)
G06N 20/00(2019.01)
(52) Cooperative Patent Classification (CPC):
G06F 40/216; G06F 40/284; G06F 40/30; G06F 40/169; G06N 5/01; G06N 20/20
(86) International application number:
PCT/US2023/028313
(87) International publication number:
WO 2024/020171 (25.01.2024 Gazette 2024/04)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC ME MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA
Designated Validation States:
KH MA MD TN

(30) Priority: 22.07.2022 US 202263391582 P
22.09.2022 US 202263376631 P

(71) Applicant: Afiniti AI Limited
Dublin D02 PY28 (IE)

(72) Inventors:
  • SIPAL SERT, Bilge
    34752 Atasehir/Istanbul (TR)
  • AYDIN, Cem, Rifki
    34752 Atasehir/Istanbul (TR)
  • WANG, Liuxia
    Washington, DC 20006 (US)

(74) Representative: Strange, Harry George et al
Withers & Rogers LLP 2 London Bridge
London, Greater London SE1 9RA
London, Greater London SE1 9RA (GB)

   


(54) NATURAL LANGUAGE PROCESSING WITH CONTACT CENTER DATA