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(11)

EP 4 581 542 A1

(12)

(43) Date of publication: 09.07.2025 Bulletin 2025/28 (21) Application number: 23777095.3 (22) Date of filing: 31.08.2023

(51) International Patent Classification (IPC):  G06Q 10/101(2023.01) G06Q 10/10(2023.01) G06F 3/048(2013.01) (52) Cooperative Patent Classification (CPC): G06Q 10/101; G06Q 10/103; G06F 3/04842; G06F 3/0482 (86) International application number: PCT/US2023/031774 (87) International publication number: WO 2024/050057 (07.03.2024 Gazette 2024/10)

(84) Designated Contracting States: AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC ME MK MT NL NO PL PT RO RS SE SI SK SM TR Designated Extension States: BA Designated Validation States: KH MA MD TN (30) Priority: 01.09.2022 US 202263403167 P 07.09.2022 US 202263404518 P 19.09.2022 US 202263407986 P 22.09.2022 US 202263409165 P 30.08.2023 US 202318240322 30.08.2023 US 202318240340 30.08.2023 US 202318240342 (71) Applicant: Salesforce, Inc. San Francisco, CA 94105 (US)

(72) Inventors: KIM, Hyeok San Francisco, CA 94105 (US) BREHMER, Matthew Michael San Francisco, CA 94105 (US) (74) Representative: Harden, Henry Simon et al Kilburn & Strode LLP Lacon London 84 Theobalds Road London WC1X 8NL London WC1X 8NL (GB)