(19)
(11) EP 4 740 375 A1

(12)

(43) Date of publication:
13.05.2026 Bulletin 2026/20

(21) Application number: 24837537.0

(22) Date of filing: 27.06.2024
(51) International Patent Classification (IPC): 
H04L 41/0631(2022.01)
G06F 11/07(2006.01)
H04L 41/069(2022.01)
(52) Cooperative Patent Classification (CPC):
G06F 11/07; H04L 41/5074; H04L 41/0645; H04L 41/064
(86) International application number:
PCT/IN2024/050980
(87) International publication number:
WO 2025/012971 (16.01.2025 Gazette 2025/03)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC ME MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA
Designated Validation States:
GE KH MA MD TN

(30) Priority: 07.07.2023 IN 202321045965

(71) Applicant: Jio Platforms Limited
Ahmedabad, Gujarat 380006 (IN)

(72) Inventors:
  • JHA, Shailesh
    Ambawadi, Ahmedabad - 380006, Gujarat (IN)
  • BHATNAGAR, Aayush
    Ambawadi, Ahmedabad - 380006, Gujarat (IN)
  • KHETARPAL, Deepika
    Ambawadi, Ahmedabad - 380006, Gujarat (IN)

(74) Representative: Goddar, Heinz J. 
Boehmert & Boehmert Anwaltspartnerschaft mbB Pettenkoferstrasse 22
80336 München
80336 München (DE)

   


(54) METHOD AND SYSTEM FOR PROVIDING A CUSTOMER EXPERIENCE MANAGEMENT FRAMEWORK