(19)
(11) EP 4 824 663 A1

(12)

(43) Date of publication:
21.10.2026 Bulletin 2026/43

(21) Application number: 24817782.6

(22) Date of filing: 14.11.2024
(51) International Patent Classification (IPC): 
G06F 11/07(2006.01)
G06Q 10/20(2023.01)
G06N 20/00(2019.01)
(52) Cooperative Patent Classification (CPC):
G06Q 10/20; G06N 20/00; G06F 11/079; G06F 11/0793; G06F 11/0769
(86) International application number:
PCT/US2024/055816
(87) International publication number:
WO 2025/128269 (19.06.2025 Gazette 2025/25)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC ME MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA
Designated Validation States:
GE KH MA MD TN

(30) Priority: 15.12.2023 US 202318541474

(71) Applicant: Caterpillar Inc.
Peoria, IL 61629-6450 (US)

(72) Inventors:
  • JENSEN, Taylor
    Chicago, Illinois 60605 (US)
  • O'LAUGHLIN, Fiona J.
    East Peoria, Illinois 61611 (US)
  • HUERTA, Diana E.
    Chicago, Illinois 60638 (US)
  • BURKARD, Christopher M.
    Dunlap, Illinois 61525 (US)
  • HA, Christopher
    Champaign, Illinois 61821 (US)
  • MCINTYRE, David J.
    Peoria, Illinois 61615 (US)
  • VAN WASSENHOVE, Torsten
    Edwards, Illinois 61528 (US)

(74) Representative: Boult Wade Tennant LLP 
Salisbury Square House 8 Salisbury Square
London EC4Y 8AP
London EC4Y 8AP (GB)

   


(54) STREAMLINING AND CUSTOMIZING USER'S TROUBLESHOOTING WORKFLOW