(19)
(11) EP 4 824 731 A1

(12)

(43) Date of publication:
21.10.2026 Bulletin 2026/43

(21) Application number: 24821217.7

(22) Date of filing: 18.11.2024
(51) International Patent Classification (IPC): 
G06Q 10/20(2023.01)
G06F 11/07(2006.01)
H04L 51/02(2022.01)
(52) Cooperative Patent Classification (CPC):
H04L 51/02; G06Q 10/20; G06F 11/079; H04L 51/18; G06F 11/0793
(86) International application number:
PCT/US2024/056367
(87) International publication number:
WO 2025/128286 (19.06.2025 Gazette 2025/25)
(84) Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC ME MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA
Designated Validation States:
GE KH MA MD TN

(30) Priority: 15.12.2023 US 202318541557

(71) Applicant: Caterpillar, Inc.
Peoria, IL 61629-6450 (US)

(72) Inventors:
  • JENSEN, Taylor
    Chicago, IL 60605 (US)
  • O'LAUGHLIN, Fiona J.
    Peoria, IL 61611 (US)
  • HUERTA, Diana E.
    Chicago, IL 60638 (US)
  • BURKARD, Christopher M.
    Dunlap, IL 61525 (US)
  • HA, Christopher
    Champaign, IL 61821 (US)
  • MCINTYRE, David J.
    Peoria, IL 61615 (US)
  • VAN WASSENHOVE, Torsten
    Edwards, IL 61528 (US)

(74) Representative: Boult Wade Tennant LLP 
Salisbury Square House 8 Salisbury Square
London EC4Y 8AP
London EC4Y 8AP (GB)

   


(54) RESOLVING AN ISSUE EXPERIENCED BY A PARTICULAR DEVICE USING NATURAL LANGUAGE INPUT