EP 0908044 A1 19990414 - TELECOMMUNICATIONS CALL CENTRE
Title (en)
TELECOMMUNICATIONS CALL CENTRE
Title (de)
TELEKOMMUNIKATIONS ANRUFZENTRALE
Title (fr)
CENTRE DE TELECOMMUNICATIONS
Publication
Application
Priority
- GB 9613163 A 19960624
- IB 9700778 W 19970610
Abstract (en)
[origin: WO9750235A1] A telecommunications system comprises a server (20) arranged to issue information to a customer (10) and to receive data from the customer over a data network (15) and a processing means, coupled to the server (20), which is arranged to extract, from the received data, a telephone number of the customer. For improved security and efficiency, the system further comprises initiation means to initiate a telephone call to that customer via a telephone network (25) independently of the data network and an automated response system which is arranged to communicate with the customer by means of the telephone call (11).
IPC 1-7
IPC 8 full level
H04M 3/493 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04M 7/00 (2006.01)
CPC (source: EP)
H04M 3/493 (2013.01); H04M 3/5191 (2013.01); H04M 7/003 (2013.01); H04M 3/5166 (2013.01); H04M 3/5231 (2013.01); H04Q 2213/13072 (2013.01); H04Q 2213/13095 (2013.01); H04Q 2213/1313 (2013.01); H04Q 2213/13152 (2013.01); H04Q 2213/13175 (2013.01); H04Q 2213/13179 (2013.01); H04Q 2213/1322 (2013.01); H04Q 2213/13377 (2013.01); H04Q 2213/13389 (2013.01)
Citation (search report)
See references of WO 9750235A1
Designated contracting state (EPC)
DE FR GB
DOCDB simple family (publication)
WO 9750235 A1 19971231; EP 0908044 A1 19990414; GB 9613163 D0 19960828
DOCDB simple family (application)
IB 9700778 W 19970610; EP 97926163 A 19970610; GB 9613163 A 19960624