Global Patent Index - EP 0968588 A1

EP 0968588 A1 2000-01-05 - SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS

Title (en)

SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS

Title (de)

VERWALTUNG VON DIENSTSTUFENÜBEREINKOMMEN IN DATENNETZEN

Title (fr)

GESTION D'AGREMENT DE NIVEAU DE SERVICE DANS DES RESEAUX DE DONNEES

Publication

EP 0968588 A1 (EN)

Application

EP 98912167 A

Priority

  • CA 9800232 W
  • CA 2200009 A
  • CA 2200011 A
  • US 4308097 P

Abstract (en)

[origin: WO9842102A1] A method managing a telecommunications network which involves maintaining a database containing data relating to service level agreements with customers using an object model. Data from the network data relating to the performance of the network is continually compared with data stored in the database. A report is generated based on this data showing the performance levels for individual customers in meeting commitments stored in the database containing data relating to the service level agreements.

IPC 1-7

H04L 12/24; H04Q 11/04

IPC 8 full level

H04L 12/24 (2006.01); H04Q 11/04 (2006.01); H04L 12/56 (2006.01)

CPC

H04Q 11/0478 (2013.01); H04L 41/5003 (2013.01); H04L 41/5009 (2013.01); H04L 41/5032 (2013.01); H04L 41/5067 (2013.01); H04L 2012/5626 (2013.01); H04L 2012/5631 (2013.01)

Citation (search report)

See references of WO 9842102A1

DCS

DE FR GB IT SE

DOCDB simple family

WO 9842102 A1 19980924; AU 6714498 A 19981012; EP 0968588 A1 20000105