Global Patent Index - EP 0968588 A1

EP 0968588 A1 2000-01-05 - SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS

Title (en)

SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS

Title (de)

VERWALTUNG VON DIENSTSTUFENÜBEREINKOMMEN IN DATENNETZEN

Title (fr)

GESTION D'AGREMENT DE NIVEAU DE SERVICE DANS DES RESEAUX DE DONNEES

Publication

EP 0968588 A1 (EN)

Application

EP 98912167 A

Priority

  • CA 9800232 W
  • CA 2200009 A
  • CA 2200011 A
  • US 4308097 P

Abstract (en)

[origin: WO9842102A1] A method managing a telecommunications network which involves maintaining a database containing data relating to service level agreements with customers using an object model. Data from the network data relating to the performance of the network is continually compared with data stored in the database. A report is generated based on this data showing the performance levels for individual customers in meeting commitments stored in the database containing data relating to the service level agreements.

IPC 1-7 (main, further and additional classification)

H04L 12/24; H04Q 11/04

IPC 8 full level (invention and additional information)

H04L 12/24 (2006.01); H04Q 11/04 (2006.01); H04L 12/56 (2006.01)

CPC (invention and additional information)

H04Q 11/0478 (2013.01); H04L 41/5003 (2013.01); H04L 41/5009 (2013.01); H04L 41/5032 (2013.01); H04L 41/5067 (2013.01); H04L 2012/5626 (2013.01); H04L 2012/5631 (2013.01)

Citation (search report)

See references of WO 9842102A1

Designated contracting state (EPC)

DE FR GB IT SE

EPO simple patent family

WO 9842102 A1 19980924; AU 6714498 A 19981012; EP 0968588 A1 20000105

INPADOC legal status


2003-04-16 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20021002

2000-01-05 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 19990929

2000-01-05 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): DE FR GB IT SE