EP 0968588 A1 20000105 - SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS
Title (en)
SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS
Title (de)
VERWALTUNG VON DIENSTSTUFENÜBEREINKOMMEN IN DATENNETZEN
Title (fr)
GESTION D'AGREMENT DE NIVEAU DE SERVICE DANS DES RESEAUX DE DONNEES
Publication
Application
Priority
- CA 9800232 W 19980316
- CA 2200009 A 19970314
- CA 2200011 A 19970314
- US 4308097 P 19970408
Abstract (en)
[origin: WO9842102A1] A method managing a telecommunications network which involves maintaining a database containing data relating to service level agreements with customers using an object model. Data from the network data relating to the performance of the network is continually compared with data stored in the database. A report is generated based on this data showing the performance levels for individual customers in meeting commitments stored in the database containing data relating to the service level agreements.
IPC 1-7
IPC 8 full level
H04L 12/24 (2006.01); H04Q 11/04 (2006.01); H04L 12/56 (2006.01)
CPC (source: EP)
H04L 41/5003 (2013.01); H04L 41/5009 (2013.01); H04L 41/5032 (2013.01); H04L 41/5067 (2013.01); H04Q 11/0478 (2013.01); H04L 2012/5626 (2013.01); H04L 2012/5631 (2013.01)
Citation (search report)
See references of WO 9842102A1
Designated contracting state (EPC)
DE FR GB IT SE
DOCDB simple family (publication)
WO 9842102 A1 19980924; AU 6714498 A 19981012; EP 0968588 A1 20000105
DOCDB simple family (application)
CA 9800232 W 19980316; AU 6714498 A 19980316; EP 98912167 A 19980316