EP 1044556 A1 20001018 - TELEPHONE ANSWERING EQUIPMENT AND METHOD FOR TRANSFERRING INFORMATION TO TELEPHONE EQUIPMENT
Title (en)
TELEPHONE ANSWERING EQUIPMENT AND METHOD FOR TRANSFERRING INFORMATION TO TELEPHONE EQUIPMENT
Title (de)
FERNSPRECHANRUFBEANTWORTER UND VERFAHREN ZUM TRANSFER VON INFORMATIONEN ZU EINEM FERNSPRECHGERÄT
Title (fr)
EQUIPEMENT REPONDEUR TELEPHONIQUE ET PROCEDE PERMETTANT DE TRANSFERER DES INFORMATIONS A CET EQUIPEMENT TELEPHONIQUE
Publication
Application
Priority
- SE 9802200 W 19981201
- SE 9704768 A 19971219
Abstract (en)
[origin: WO9933248A1] The present invention relates to advanced telephone answering equipment, also called a call centre, and to a particular type of message intended to be received by the call centre. The message includes information intended for a receiving person and a machine code intended for the call centre. The message is edited by a sending person, such as to divide the information and the machine code in different blocks. The receiver can cause the call centre to present the information in the message in a desired manner, i.e. in the same way as a caller can be presented with information from a call centre at the present time. The structure in which the message can be presented has, however, been made possible by the sender in the editing or formulating process. The machine code is, for instance, transferred as a DTMF-code.
IPC 1-7
IPC 8 full level
H04M 3/42 (2006.01); H04M 3/50 (2006.01); H04M 3/51 (2006.01); H04M 3/53 (2006.01)
CPC (source: EP KR)
H04M 3/50 (2013.01 - KR); H04M 3/5307 (2013.01 - EP)
Citation (search report)
See references of WO 9933248A1
Designated contracting state (EPC)
DE FR
DOCDB simple family (publication)
WO 9933248 A1 19990701; AU 1792299 A 19990712; CA 2315385 A1 19990701; EP 1044556 A1 20001018; JP 2001527336 A 20011225; KR 20010033305 A 20010425; SE 511118 C2 19990809; SE 9704768 D0 19971219; SE 9704768 L 19990620
DOCDB simple family (application)
SE 9802200 W 19981201; AU 1792299 A 19981201; CA 2315385 A 19981201; EP 98962761 A 19981201; JP 2000526032 A 19981201; KR 20007006747 A 20000617; SE 9704768 A 19971219