EP 1173968 A1 20020123 - METHOD FOR PLACING INCOMING CALLS IN A QUEUE AND FORWARDING FROM THE QUEUE TO DESTINATION CONNECTIONS
Title (en)
METHOD FOR PLACING INCOMING CALLS IN A QUEUE AND FORWARDING FROM THE QUEUE TO DESTINATION CONNECTIONS
Title (de)
VERFAHREN UM EINGEHENDE ANRUFE IN EINER WARTESCHLANGE ZU BRINGEN UND UM DIESE VON DER WARTESCHLANGE ZU ZIELVERBINDUNGEN WEITER ZU LEITEN
Title (fr)
PROCEDE POUR LE PLACEMENT EN FILE D'ATTENTE D'APPELS ENTRANTS ET POUR LEUR RENVOI AUTOMATIQUE DE LA FILE D'ATTENTE VERS LES CONNEXIONS DE DESTINATION
Publication
Application
Priority
- FI 0000361 W 20000426
- FI 990938 A 19990426
Abstract (en)
[origin: WO0065815A1] A method for arranging incoming calls to a subscriber number in a queue and for routing the calls from the queue to destination extensions (107), which are located under at least two separate PBXs (106), in which method, an intelligent telephone network (102, 103) is used to detect a call made to the subscriber number, the call is routed to an audio response unit (104) connected to the intelligent telephone network, the call is placed in a queue in the audio response unit (104), the state of the destination connections (107) is monitored, and the call is routed from the queue, when an idle destination extension (107) is detected.
IPC 1-7
IPC 8 full level
H04M 3/42 (2006.01); H04M 3/523 (2006.01); H04Q 3/00 (2006.01); H04Q 3/62 (2006.01); H04Q 3/64 (2006.01); H04M 3/493 (2006.01); H04M 3/51 (2006.01)
CPC (source: EP)
H04M 3/4228 (2013.01); H04M 3/523 (2013.01); H04M 3/5237 (2013.01); H04Q 3/0029 (2013.01); H04Q 3/62 (2013.01); H04Q 3/64 (2013.01); H04M 3/42314 (2013.01); H04M 3/493 (2013.01); H04M 3/51 (2013.01); H04M 3/5175 (2013.01); H04Q 2213/13072 (2013.01); H04Q 2213/13093 (2013.01); H04Q 2213/13096 (2013.01); H04Q 2213/13103 (2013.01); H04Q 2213/13141 (2013.01); H04Q 2213/1322 (2013.01); H04Q 2213/13282 (2013.01); H04Q 2213/13345 (2013.01); H04Q 2213/13377 (2013.01)
Citation (search report)
See references of WO 0065815A1
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0065815 A1 20001102; AU 4124000 A 20001110; CA 2371088 A1 20001102; EE 04733 B1 20061016; EE 200100560 A 20030217; EP 1173968 A1 20020123; FI 108981 B 20020430; FI 990938 A0 19990426; NO 20015023 D0 20011016; NO 20015023 L 20011218
DOCDB simple family (application)
FI 0000361 W 20000426; AU 4124000 A 20000426; CA 2371088 A 20000426; EE P200100560 A 20000426; EP 00920788 A 20000426; FI 990938 A 19990426; NO 20015023 A 20011016