EP 1222571 A1 20020717 - METHOD AND APPARATUS FOR PROVIDING ACCESS TO INFORMATION
Title (en)
METHOD AND APPARATUS FOR PROVIDING ACCESS TO INFORMATION
Title (de)
VERFAHREN UND GERÄT UM ZUGANG ZU INFORMATION GEWÖHREN
Title (fr)
TECHNIQUE ET DISPOSITIF D'ACCES A L'INFORMATION
Publication
Application
Priority
- US 0021135 W 20000803
- US 36997399 A 19990806
- US 42626999 A 19991025
Abstract (en)
[origin: WO0111499A1] The invention is a method, process, system and apparatus for providing information through a single, easy to remember telephone number (1), or a single, easy to remember network address (2). In an effort to quickly and easily ascertain information about a particular product or service (2), the user accesses the single, easy to remember number or address (2), the system recognizes the single, easy to remember number or address (2) which was used, and appropriately prompts the user for which company, product or product line is relevant to the inquiry. Upon receiving the user's reply, the user then is automatically transferred to a final destination (3), such as a company or product specific customer contact or response center, which provides the user with the desired information.
IPC 1-7
IPC 8 full level
H04M 3/493 (2006.01); H04M 11/00 (2006.01)
CPC (source: EP)
H04M 3/493 (2013.01); H04M 3/4936 (2013.01); H04M 3/42102 (2013.01); H04M 2203/355 (2013.01); H04M 2242/22 (2013.01)
Citation (search report)
See references of WO 0111499A1
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0111499 A1 20010215; AU 6397400 A 20010305; CA 2381320 A1 20010215; CN 1378671 A 20021106; EP 1222571 A1 20020717; JP 2003506989 A 20030218
DOCDB simple family (application)
US 0021135 W 20000803; AU 6397400 A 20000803; CA 2381320 A 20000803; CN 00813901 A 20000803; EP 00950951 A 20000803; JP 2001516080 A 20000803