EP 1247204 A2 20021009 - SYSTEM AND METHOD FOR MANAGING CUSTOMER RELATIONSHIPS OVER A DISTRIBUTED COMPUTER NETWORK
Title (en)
SYSTEM AND METHOD FOR MANAGING CUSTOMER RELATIONSHIPS OVER A DISTRIBUTED COMPUTER NETWORK
Title (de)
SYSTEM UND VERFAHREN ZUM VERWALTEN VON KUNDENBEZIEHUNGEN ÜBER EIN VERTEILTES NETZWERK
Title (fr)
SYSTEME ET PROCEDE DE GESTION DES RELATIONS ENTRE CLIENTS SUR UN RESEAU INFORMATIQUE DISTRIBUE
Publication
Application
Priority
- US 0101152 W 20010111
- US 17539700 P 20000111
Abstract (en)
[origin: WO0152089A2] A system and method of managing customer relationships throughout a real estate transaction cycle over a distributed computer network. The method includes the steps of receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database. The data includes active order data describing real estate related services ordered during the real estate transaction cycle, completed order data describing real estate related services completed during the real estate transaction cycle and scheduling data describing real estate related services scheduled during the real estate transaction cycle. The method further includes the steps of updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle and providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data.
IPC 1-7
IPC 8 full level
G06Q 40/00 (2012.01)
CPC (source: EP)
G06Q 40/02 (2013.01)
Citation (search report)
See references of WO 0152089A2
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR
DOCDB simple family (publication)
WO 0152089 A2 20010719; WO 0152089 A8 20020103; AU 2943801 A 20010724; CA 2397178 A1 20010719; EP 1247204 A2 20021009
DOCDB simple family (application)
US 0101152 W 20010111; AU 2943801 A 20010111; CA 2397178 A 20010111; EP 01942434 A 20010111