EP 1410262 A1 20040421 - METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
Title (en)
METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
Title (de)
VERFAHREN, VORRICHTUNG UND SYSTEM ZUR ERFASSUNG UND ANALYSE VON INHALT AUF WECHSELWIRKUNGSBASIS
Title (fr)
PROCEDE, APPAREIL ET SYSTEME POUR CAPTURER ET ANALYSER UN CONTENU BASE SUR DES INTERACTIONS
Publication
Application
Priority
- IL 0200593 W 20020718
- US 30614201 P 20010719
- US 35034502 P 20020124
Abstract (en)
[origin: WO03009175A1] A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
IPC 1-7
IPC 8 full level
G06Q 30/00 (2006.01)
CPC (source: EP)
G06Q 30/02 (2013.01)
Designated contracting state (EPC)
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LI LU MC NL PT SE SK TR
DOCDB simple family (publication)
WO 03009175 A1 20030130; AU 2002355066 B2 20070301; CA 2453861 A1 20030130; EP 1410262 A1 20040421; EP 1410262 A4 20090422
DOCDB simple family (application)
IL 0200593 W 20020718; AU 2002355066 A 20020718; CA 2453861 A 20020718; EP 02751593 A 20020718