Global Patent Index - EP 1410262 A1

EP 1410262 A1 2004-04-21 - METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT

Title (en)

METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT

Title (de)

VERFAHREN, VORRICHTUNG UND SYSTEM ZUR ERFASSUNG UND ANALYSE VON INHALT AUF WECHSELWIRKUNGSBASIS

Title (fr)

PROCEDE, APPAREIL ET SYSTEME POUR CAPTURER ET ANALYSER UN CONTENU BASE SUR DES INTERACTIONS

Publication

EP 1410262 A1 (EN)

Application

EP 02751593 A

Priority

  • IL 0200593 W
  • US 30614201 P
  • US 35034502 P

Abstract (en)

[origin: WO03009175A1] A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).

IPC 1-7

G06F 17/30; G06F 7/00; G06F 17/60

IPC 8 full level

G06Q 30/00 (2012.01)

CPC

G06Q 30/02 (2013.01)

Designated contracting state (EPC)

AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LI LU MC NL PT SE SK TR

DOCDB simple family

WO 03009175 A1 20030130; AU 2002355066 B2 20070301; CA 2453861 A1 20030130; EP 1410262 A1 20040421; EP 1410262 A4 20090422